Commercial Property Claims Consultant

Arthur J. Gallagher & Co. (AJG); Brisbane; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible work

Parental leave

Wellbeing support

Education programs

Job summary

Gallagher Bassett in Brisbane is seeking an experienced Commercial Property Claims Consultant. The role focuses on end-to-end management of property claims for commercial insurers, with a customer-centric approach in a collaborative team.

Based in Brisbane CBD with a permanent full-time contract and flexible hybrid working arrangements. Strong emphasis on accuracy, client satisfaction, and proactive claim resolution.

Qualifications

• End-to-end commercial property claims experience required (ISR and Business Pack).
• Experience handling claims for commercial insurers is essential.
• Motor claims experience is advantageous for potential crossover opportunities.

Responsibilities

• Manage end-to-end claims for client accounts on a national basis.
• Interpret ISR commercial policy wordings accurately.
• Proactively settling claims within guidelines and delegated authority.
• Build internal and external relationships to meet client expectations and drive outcomes.

Skills

End-to-end claims experience

Commercial property claims

Customer service

Attention to detail

Communication

Time management

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Your Role

Life at GB is an adventure – often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

We have a great opportunity for an experienced Commercial Property Claims Consultant to join our team in Brisbane. This role will require end to end claims experience, as well as a customer centric approach when dealing with complex claims whilst working with a collaborative and talented team.

This role will be based in our Brisbane CBD office and will be offered on a permanent full-time basis,with flexible hybrid working arrangements to be agreed.

How you'll make an impact

You will add value to Gallagher Bassett across the following:

• Manage end to end claims for client accounts on a national basis including fire & peril, business interruption, reinsurance, and property damage claims for commercial insurers
• Interpret ISR commercial policy wordings and applying accurately
• Proactively settling claims within client service instructions, company guidelines and delegated authority
• Building and developing internal & external business relationships to ensure client expectations are met and exceeded
• Achieve daily productivity level as designated by management
• Comply with relevant legislation such as The General Insurance Code of Practice, and other relevant legislation / regulations and policy requirements
• Resolve complaints in accordance with relevant legislation and company guidelines
• Identify opportunities for process improvement
• Identify potential fraud/recovery indicators and pursue recovery for claims where applicable

About you

We’re interested in hearing from people who possess:

• End-to-end commercial property experience handling ISR and Business Pack claims
• Motor claims experience would be advantageous as there could be crossover opportunity in this portfolio
• Excellent customer service skills and a high attention to detail
• Well-rounded communication and interpersonal skills
• Strong time management and organisational skills, with ability to work in a fast-paced environment

What we can offer you

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.