Commercial Manager

Auto & General; Rockhampton Regional; Sur place; AUD 180 000 - 230 000; Plein temps

Avantages offerts par ce poste

Extra leave days and ME day

Paid parental leave

Workplace giving program

Development opportunities

Employee discount on Budget Direct

Rewards and recognition

Onsite facilities

Social events

Perks app

Résumé du poste

Auto & General is seeking a Commercial Manager to lead supplier relationship management across Motor insurance lines and own strategic supplier spend and network optimisation. The role drives world-class contract management and competitive commercial outcomes while delivering data-driven insights to improve compliance, cost control, and customer experience.

The position involves developing and executing commercial strategies, managing sourcing and tender negotiations, and tracking spend against

Qualifications

• Background in insurance or similar services industries with strong commercial acumen.
• Best practice strategic procurement, including centralisation of commercial strategies, cost savings, and the ability to negotiate business outcomes.
• Track record of driving performance through accountability, implementing operational efficiency and business process improvements, and fostering a culture of continuous improvement.
• Experience leveraging technology to solve customer and operational challenges, including digital and omni-channel strategies in large enterprise environments.
• Superior communication skills with a demonstrated ability to influence and deliver business outcomes.
• Tertiary qualifications preferred; post-graduate an advantage; knowledge of financial services legislative frameworks desirable but not essential.

Responsabilités

• Oversee supplier relationships and network performance; right-size repairer and parts supplier network to align costs and customer service outcomes.
• Manage the full contract lifecycle: drafting, variations, SLAs, and commercial outcomes focusing on long-term sustainability.
• Identify and realise market and internal opportunities to create competitive advantage using sound commercial judgement.
• Lead re-engineering programs to develop a cost-effective repair service platform; utilise Symbility, Estimage, Audanet.
• Ensure compliance with policies and regulatory requirements while adapting to evolving commercial environments.
• Act as central liaison between Commercial Team and contract suppliers; maintain relationships with internal and external stakeholders.
• Provide training and strategic planning support to the team on procurement, contract management, negotiations, and supplier management.

Connaissances

Supplier management

Contract management

Sourcing & tender

Budget tracking

Outils

Symbility

Estimage

Audanet

Description du poste

The role:

As our new Commercial Manager, you will be responsible for leading supplier relationship management across Auto & General's Motor insurance lines. The role owns strategic supplier spend and network optimisation, driving world-class contract management and competitive commercial outcomes.

Develop and execute commercial strategies, manage sourcing and tender negotiations, optimise supplier networks, and track spend against budgets to achieve business and financial goals whilst maximising customer experience, operational efficiency, and cost control through data-driven insights, enhanced compliance controls, and ongoing process improvement.

This role can be based at any of our sites across Australia!

Key Accountabilities:

• Supplier & Network Management: Oversee supplier relationships and network performance, developing new commercial relationships to right-size our repairer and parts supplier network, ensuring alignment of behaviours, cost control, and customer service outcomes


• Contract Management: Manage the full contract lifecycle, including drafting, variations, monitoring deliverables, service levels, and commercial outcomes, with a focus on strategic contracts that enable long-term business sustainability


• Commercial Strategy & Value Creation: Identify and realise market and internal opportunities to create competitive advantage, applying sound commercial judgement and advanced commercial techniques to leverage value creation


• Technology & Process Improvement: Deliver and refine re-engineering programs that develop a cost-effective repair service platform, fully utilising investments in technologies such as Symbility, Estimage, and Audanet


• Compliance & Risk: Ensure adherence to compliance, business risk policies, and government and industry regulatory requirements, while challenging policies to meet evolving commercial and legislative environments


• Stakeholder Engagement: Act as the central liaison between the Commercial Team and contract suppliers, maintaining strong relationships with key internal and external stakeholders


• Leadership & Capability Building: Provide guidance, training, and strategic planning support to the team on best practice procurement, contract management, negotiations, and supplier management

What experience you’ll bring:

• Background in insurance or similar services industries, with strong commercial acumen and an understanding of financial levers


• Demonstrated best practice strategic procurement, including centralisation of commercial strategies, cost savings, and the ability to negotiate business outcomes


• Track record of driving performance through accountability, implementing operational efficiency and business process improvements, and fostering a culture of continuous improvement


• Experience leveraging technology to solve customer and operational challenges, including digital and omni-channel strategies in large enterprise environments


• Superior communication skills with a demonstrated ability to influence and deliver business outcomes


• Tertiary qualifications preferred; post-graduate an advantage; knowledge of financial services legislative frameworks desirable but not essential

Our perks:

• Options for extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements


• Paid parental leave - We support our new parents with paid parental leave and other benefits.


• Award Winning Workplace Giving Program - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.


• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.


• Employee discount - You’ll receive discounts on Budget Direct insurance products.


• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.


• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.


• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.


• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

About us:

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.