Collections Team Leader

Shift; North Sydney Council; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Collaborative teams

Flat structure for learning

Flexible working environment

Parental leave

Wellbeing benefits

Office spaces designed for focus

Job summary

Shift is seeking a Collections Team Leader in North Sydney to lead a high-volume commercial collections team. You will coach, motivate, and develop Officers while handling complex accounts and driving key KPIs related to delinquency and recovery.

You will shape credit control frameworks and work closely with Finance, Credit, and Operations to deliver better commercial lending outcomes in a flexible work environment.

Qualifications

• 7+ years’ experience in receivables, credit management, or debt recovery with commercial collections
• Proven leadership in collections or credit operations including coaching and performance management
• Track record of achieving team targets for delinquency, recovery, and loss metrics

Responsibilities

• Lead, mentor, and support a team of Collections Officers in a high-volume environment
• Be the escalation point for complex, high-value or sensitive commercial accounts
• Own team KPIs, drive delinquency, recovery, and loss targets
• Set clear expectations and allocate workloads effectively
• Provide regular feedback, coaching and drive team capability
• Spot areas for improvement and champion smarter processes across collections
• Contribute to credit control framework and commercial lending policies
• Collaborate with Finance, Credit, Account Management and Operations to ensure best outcomes

Skills

Receivables management

Credit management

Debt recovery

Leadership

Stakeholder management

Communication

Tools

CRM platforms

Debt management tools

Collections systems

Job description

Who is Shift?

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market‑leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About the Role

At Shift, we’re on the lookout for a Collections Team Leader who knows the ins and outs of recovering commercial debts and enjoys challenging the status quo. You’ll motivate, coach, and develop your team to achieve outstanding results balancing customer focus with sharp commercial outcomes. Your expertise will help us keep losses low and our portfolio healthy, all while making the collections process smarter and more effective.

What You’ll Do

• Lead, mentor, and support a team of Collections Officers in a high-volume, commercial collections environment
• Be the escalation point for complex, high-value, or sensitive commercial accounts—solving tricky cases and guiding your team
• Own team KPIs, driving results on delinquency, recovery, and loss targets with a solutions‑oriented approach
• Set clear expectations and allocate workloads effectively
• Provide regular feedback, coaching, and drive ongoing team capability and engagement
• Spot areas for improvement and champion smarter, faster processes across the collections function
• Play a key part in shaping and maintaining a credit control management framework fit for commercial lending
• Collaborate with colleagues in Finance, Credit, Account Management, and Operations to ensure the best outcomes
• Identify team growth opportunities and handle performance issues constructively

What You’ll Bring

• 7+ years’ experience in receivables, credit management, or debt recovery, with significant experience in commercial collections and commercial lending
• Proven leadership in collections or credit operations, including coaching and performance management
• Track record of achieving team targets for commercial delinquency, recovery, and loss metrics
• Expertise in managing escalations for complex and high‑stake commercial accounts
• Comprehensive understanding of AU regulatory obligations (NCCP Act, ASIC guidelines, Privacy Act)
• Experience with credit control frameworks, process improvement, and commercial collections models
• Strong communicator with great stakeholder management and influencing skills
• Comfortable with collections systems, CRM platforms, and debt management tools

Key benefits

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
• Flexible working environment – we’re headquartered in North Sydney with state‑based workplaces and offer a flexible work policy.
• Family support – industry leading 26 weeks paid parental leave.
• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.