Collections Specialist — Fintech (Hybrid: 2 days WFH)

Plenti; South Australia; Remote; AUD 60,000 - 80,000; Full time

Job summary

A growing fintech lender in Australia is seeking a Collections Specialist to manage overdue accounts and ensure timely payments. The role involves assessing customer financial situations, implementing solutions, and maintaining accurate records. Ideal candidates have experience in collections and strong communication skills. This position offers development opportunities and a supportive work environment, with the possibility of hybrid working arrangements post-probation.

Benefits

Flexible working arrangements

Volunteer and study leave

Monthly social events

Diversity and inclusion initiatives

Qualifications

• Experience in collections or customer account management.
• Ability to assess financial circumstances and propose solutions.
• Strong communication and negotiation skills.

Responsibilities

• Manage portfolio of overdue accounts and assess customer circumstances.
• Implement debt agreements and structured payment plans.
• Create effective collections processes and document them.
• Maintain accurate records of communications and actions.
• Build relationships with senior management and internal teams.
• Ensure compliance with regulatory obligations.

Skills

Customer relationship management

Debt negotiation

Regulatory compliance understanding

Analytical skills

Job description

A growing fintech lender in Australia is seeking a Collections Specialist to manage overdue accounts and ensure timely payments. The role involves assessing customer financial situations, implementing solutions, and maintaining accurate records. Ideal candidates have experience in collections and strong communication skills. This position offers development opportunities and a supportive work environment, with the possibility of hybrid working arrangements post-probation.