Collections Officer

Keegan Adams; New South Wales; Hybrid; AUD 80,000 - 85,000; Full time

Job summary

A leading financial services organisation in New South Wales is seeking dedicated professionals for their collections team. The role involves managing early stage and delinquent commercial accounts, ensuring communication with customers, and effective negotiation for debt resolution. You will enjoy clear pathways for career progression within a supportive team culture. The position offers hybrid working options and a competitive salary, making it an excellent opportunity for growth.

Benefits

Support for development and progression

Collaborative team culture

Excellent starting salary

Modern CBD office

Qualifications

• 12 months+ experience in collections, preferably in financial services.
• Excellent verbal and written communication skills.
• Ability to work efficiently in a team and independently.

Responsibilities

• Manage outbound and inbound calls effectively.
• Negotiate payment of outstanding debts with early-stage customers.
• Maintain accurate file notes for all interactions.
• Manage assigned portfolio with efficient time management.

Skills

Collections experience

Verbal communication skills

Attention to detail

Job description

We are working with a leading financial services organisation that provides commercial asset finance and consumer finance nationwide. As the business continues to grow, they are expanding their high performing collections team and looking for motivated professionals who want long term career development in a supportive, fast paced environment. You will join a collaborative team culture where training, progression, and clear career pathways are part of everyday life.

In this role, you will manage a front end portfolio of early stage and delinquent commercial and consumer accounts. You will be the first point of contact for customers and brokers, using clear communication and confident negotiation to reduce delinquency, resolve queries, and keep every account moving through the workflow.

Key Responsibilities

• Efficiently manage outbound and inbound calls, ensuring effective communication with customers and brokers
• Contact early-stage customers for collection purposes and skilfully negotiate payment of outstanding debts
• Maintain detailed and accurate file action notes for all customer interactions, and utilize checklists as required
• Identify and escape priority matters to the Team Leader for appropriate action and advice
• Effectively manage your assigned portfolio, prioritising daily tasks through efficient time management

Qualifications

• 12 months+ experience in collections (preferably from a financial service organisation)
• Excellent verbal and written communication skills
• The ability to work efficiently in a team, as well as independently
• High attention to detail and accuracy level

Benefits

• Be part of a growing organisation where your development and progression goals are supported
• Excellent team culture, vibrant and collaborative team
• Hybrid working options, as well as modern CBD based office
• Excellent starting salary of up to $80 - 85K + super

Please note that only Australian Citizens, Permanent Residents or candidates with full working rights will be considered for this role.

Interviews are occurring immediately. To express your interest, please APPLY via the link.