Co-Care Manager

at; Western Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

A supportive healthcare provider in Western Australia is seeking a Co-Care Manager to lead a team of Co-Care Partners. The role involves overseeing client support, team performance, and operational governance. Ideal candidates will have experience in aged care, excellent communication skills, and a commitment to supporting older Australians. This full-time position offers a vibrant working environment with career progression opportunities.

Benefits

Career progression opportunities

Flexible working arrangements

Supportive work environment

Qualifications

• Experience leading a team in aged care or community care.
• Strong knowledge of My Aged Care and funding.
• Experience in case management and governance.

Responsibilities

• Lead and coach Co-Care Partners to ensure quality support.
• Oversee client onboarding and service delivery.
• Manage complex client enquiries and escalations.

Skills

Leadership in aged care

Client oversight

Communication skills

Problem-solving

Detail-oriented

Education

Nursing qualification (current and valid)

Qualification in Aged Care or Community Services

Job description

Howdy, we’re PlanCare, a fast-growing, innovative healthcare platform on a mission to transform the Support at Home sector through smart, people-centred technology.

The Future of Aging recently recognised us as the Technology – Business Award Winner 2025, and by the Australian Financial Review as one of Australia’s Top 10 Most Innovative Health Companies, and we’re only just getting started.

At PlanCare, we help older Australians take control of their Support at Home services so they can live independently, confidently, and on their own terms. As we continue to scale nationally, we’re strengthening our leadership and support teams, and that’s where you come in.

Due to growth, we’re recruiting a Co-Care Manager to lead and support our Perth-based Co-Care Partner team.

The Role

As a Co-Care Manager, you’ll play a key leadership role within PlanCare. You’ll be responsible for the day-to-day coordination, support, and performance of a team of Co-Care Partners, each managing their own client caseload.

This is a hands‑on role that combines people leadership, client oversight, and operational governance. You’ll work closely with your team to ensure clients receive high-quality, compliant, and person-centred support, while also contributing to continuous improvement across the business.

You’ll also maintain your own client interactions as required, particularly during onboarding, complex matters, and escalation scenarios.

This is a full‑time role, Monday to Friday, 9:00am to 5:00pm, based in our Perth office.

What you’ll be doing:

Team leadership and support

• Lead, coach, and support a team of Co-Care Partners
• Oversee team workloads, caseload distribution, and performance
• Provide guidance on complex client, provider, or funding matters
• Ensure consistent service delivery, governance, and documentation standards across the team

Client oversight and governance

• Oversee client onboarding, monthly check‑ins, and ongoing support activities
• Support clients and Co-Care Partners with budgeting and support plan management
• Review and oversee invoice processing to ensure alignment with client support plans and government guidelines
• Manage escalations and complex client or provider enquiries

Operations and collaboration

• Resolve client and provider enquiries via phone and email
• Build strong relationships with clients, providers, and internal stakeholders
• Provide feedback and insights to support the continuous improvement of PlanCare systems, processes, and client materials
• Assist in shaping the direction of the business as we grow and scale

We’re looking for someone who:

• Has experience leading or supervising a team in aged care, community care, or a similar environment
• Has strong knowledge of My Aged Care and Home Care Packages, particularly self‑managed HCPs
• Is confident in supporting clients with questions about their funding, support plans, and services
• Brings excellent written and verbal communication skills
• Has a strong person‑centred approach and a genuine commitment to supporting older Australians
• Has experience in case management and client governance
• Is organised, detail‑oriented, and comfortable managing multiple priorities
• Is proactive, collaborative, and not afraid to share ideas or feedback
• Enjoys working in a team environment and having a laugh along the way

You’ll need to have:

• Proven experience managing or supervising a team
• Strong administrative and computer skills with excellent attention to detail
• Well‑developed problem‑solving skills
• An NDIS Worker Screening Check or recent Police Check, or willingness to obtain one
• The right to live and work in Australia

It would be great if you also had:

• A current and valid nursing qualification
• Experience in My Aged Care or Community Care
• A qualification in Aged Care or Community Services
• Lived or learned experience of the aged care sector
• Experience using PRODA, the My Aged Care portal, or Services Australia systems

What’s in it for you?

• A fun, supportive, and inclusive working environment
• Career progression opportunities as we continue to grow
• Flexible working arrangements for the right candidate
• The chance to make a genuine difference in the lives of older Australians

Sound like a role you’re interested in? Apply now!

PlanCare is an equal opportunity employer, and we encourage individuals of diverse backgrounds (including, but not limited to, Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people in the LGBTQI+ community, and people with a disability) to apply.

You must be able to attend an interview either in person or via teleconference.

If you wish to have a confidential conversation regarding this role, please get in touch with us on 1800 024 000 and ask for Charlotte.

We may shortlist for this position before the closing date. STRICTLY NO AGENCIES.