Clinics Coordinator

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 69,000 - 77,000; Part time

Benefits offered by this job

Salary Packaging – Increase your take‑

Employee Assistance Program

Staff parking discount

Job summary

The Royal Children’s Hospital invites applications for a Clinics Coordinator – Allergy & Immunology. This permanent part-time role is 0.4 FTE, reporting to the Administration Team Coordinator and covering Mondays and Tuesdays.

You will manage clinic rooms, rosters and clinician leave, provide high-level customer service to families, and contribute to data management to sustain high quality care within the department.

Qualifications

• Demonstrated commitment to work and contribute as part of a team.
• Demonstrated proficiency in the use of established administrative processes.
• Previous experience working in a busy customer service-based role.

Responsibilities

• Oversee scheduling of appointments and manage relevant work queues in the electronic system.
• Assist with Day Medical Allergy Challenges and waiting lists with the administration team.
• Coordinate administration workflow to meet prescribed timelines.
• Participate in a team to ensure ongoing service excellence and continuous improvement.
• Provide high level customer service to patients and stakeholders.

Skills

Teamwork

Admin processes

Customer service

Tools

Electronic management record system

Job description

Clinics Coordinator – Allergy & Immunology

About the Role

This is a Permanent Part Time position at 0.4 FTE, working on Mondays and Tuesdays within the Allergy & Immunology department.

You will be responsible for….

The Clinics Coordinator will be responsible for supporting the Administration Team Coordinator to undertake additional administrative tasks including managing clinic rooms and rosters, managing clinician leave schedules, department administrative support and data management to continue to optimise services offered.

This role is a customer service role involving a high level of interactions with families.

Classification for this position will range from A021 – A025 (FTE base salary $69,438.72 to $76,764.48 per annum, plus superannuation).

What you’ll achieve:

• Oversee all aspects of scheduling appointments for the Allergy and Immunology Department, including management of all relevant work queues in an electronic management record system
• Assist with the management of Day Medical Allergy Challenges and waiting lists, working with Allergy administration team
• Coordinate administration workflow to ensure optimal outcomes within prescribed timelines
• Actively participate as part of a team to ensure ongoing excellence in service delivery and contribute to continuous improvement
• Provide high level customer service to patients and stakeholders

Your skills and experience

• Demonstrated commitment to work and contribute as part of a team
• Demonstrated proficiency in the use of established administrative processes
• Previous experience working in a busy customer service-based role

About the Department

The Department of Allergy & Immunology delivers the highest quality clinical care to children and families with allergic and immune disorders and plays a vital role in increasing awareness, understanding and knowledge of allergic and immune disorders in the community and health professionals through education, teaching and training.

What we offer:

• Salary Packaging – Increase your take home pay!
• Employee Assistance Program

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offerthe opportunity towork in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption,andoffers of employment are conditional on successful completion of background checks including reference checks.

Applications close Wednesday 16 September 2026 at 11.59pm