Clinical Operations Quality Coach

Eucalyptus; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness program

Learning budget

Barista coffees

Social clubs

Parental leave

Employee assistance program

Job summary

Eucalyptus in Australia is seeking a Clinical Operations Associate to own consult quality end-to-end within Medical Operations, coaching practitioners, running quality audits, and building scalable infrastructure for excellent patient experiences.

Collaborate with clinical, operational and product teams to identify opportunities, drive improvements, and deliver measurable outcomes in a fast-moving healthcare environment.

Qualifications

• Must be AHPRA-registered with at least 3 years of experience.
• Strong analytical instincts; comfortable working with data to identify patterns, measure impact, and drive decisions.
• Clear communicator and natural coach – able to give structured, constructive feedback to practitioners and build trust quickly.
• Highly organised with the ability to manage multiple workstreams independently.
• Experience in telehealth, digital health, or a fast-moving healthcare environment is a plus.

Responsibilities

• Own consult quality: coaching, feedback, audits, reporting, and iteration across all practitioners and condition types.
• Scale quality programs across Eucalyptus.
• Drive practitioner performance: implement structured coaching cycles to lift performance to standard.
• Define and evolve quality metrics: ensure metrics are clear, simple and measurable and tied to patient outcomes.
• Develop coaching content across counselling categories including onboarding and pricing.
• Report and surface insights: maintain audit cadence and deliver accurate reporting to stakeholders.

Skills

AHPRA-registered clinician

Strong analytical instincts

Clear communicator

Highly organised

Telehealth exposure

Job description

Eucalyptus in Australia is seeking a Clinical Operations Associate to own consult quality end-to-end within Medical Operations, coaching practitioners, running quality audits, and building scalable infrastructure for excellent patient experiences.

Collaborate with clinical, operational and product teams to identify opportunities, drive improvements, and deliver measurable outcomes in a fast-moving healthcare environment.