Clinical Operations Associate

Eucalyptus; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Whoop membership

Parental leave

Miscarriage leave

Employee Assistance Program

Job summary

Eucalyptus, now part of Hims & Hers, is seeking a Clinical Operations Associate (Registered Nurse, Pharmacist or Doctor) in Australia. You will own consult quality end-to-end within Medical Operations, coaching practitioners, running quality audits, and improving patient experiences at scale.

Collaborate with clinical, operational and product teams to identify opportunities, solve problems, and drive better patient and business outcomes, while building scalable quality programs.

Qualifications

• An AHPRA-registered clinician with at least 3 years experience.
• Strong analytical instincts with data-driven approach.
• Clear communicator and natural coach with ability to give structured feedback.
• Highly organised and able to manage multiple workstreams independently.
• Experience in telehealth or digital health is a plus.

Responsibilities

• Own consult quality across coaching, feedback, audit, reporting, and iteration.
• Scale quality programs across Eucalyptus.
• Drive practitioner performance with structured coaching cycles.
• Define and evolve quality metrics connected to patient outcomes.
• Develop coaching content for onboarding, side effects, and pricing.
• Maintain audit cadence and deliver reporting to stakeholders.

Skills

Strong analytical instincts

Clear communicator

Highly organised

Coaching / feedback

Data-driven decisions

Education

AHPRA-registered clinician

Job description

Clinical Operations Associate (Registered Nurse, Pharmacist or Doctor)

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• Supporting patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About Eucalyptus

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• Supporting patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About the Role

Consult quality sits at the heart of patient retention and outcomes at Eucalyptus. As Clinical Operations Associate, you will own consult quality end-to-end within Medical Operations: coaching practitioners, running quality audits, managing performance, and building the infrastructure that ensures every patient receives an excellent clinical experience at scale. Working cross-functionally with clinical, operational and product teams, you'll identify opportunities, solve problems and implement improvements that drive better patient and business outcomes.

What You'll Do

• Own consult quality: run the full cycle of coaching, feedback, audit, reporting, and iteration across all practitioners and condition types
• Scale coverage: grow quality programs across Eucalyptus
• Drive practitioner performance: build and own the performance process, share quality data with practitioners, and run structured coaching cycles to lift performance to standard
• Define and evolve quality metrics: ensure metrics are clear, simple and measurable and connect to real patient outcomes
• Develop coaching content: create and refine materials across counselling categories including expectation setting, side effects, onboarding, and pricing
• Report and surface insights: maintain audit cadence and deliver accurate reporting to relevant stakeholders

About You

• An AHPRA-registered clinician with at least 3 years experience
• Strong analytical instincts: comfortable working with data to identify patterns, measure impact, and drive decisions
• A clear communicator and natural coach - you can give structured, constructive feedback to practitioners and build trust quickly
• Highly organised with the ability to manage multiple workstreams independently
• Comfortable building programs and processes from scratch, not just inheriting them
• Experience in telehealth, digital health, or a fast-moving healthcare environment is a plus

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where well-being matters - Experience catered wellness talks, exercise classes, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.