Clinical Governance, Risk, Quality and Contract Manager

Royal Flying Doctor Service TAS; Turners Marsh; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary + superannuation

Generous not-for-profit salary packing

Executive level team and professional

Job summary

Royal Flying Doctor Service Tasmania is seeking an experienced executive to lead clinical governance, quality, risk and contract management. Reporting to the CEO, you will own the governance framework, drive accreditation programs and provide independent assurance to the Board and management across Dental, Physical Health and Mental Health programs.

You will partner with program managers to set standards, monitor performance, and escalate risks while ensuring compliance with NSQPCHS, ISO 9001

Qualifications

• Tertiary health qualification with clinical experience in primary or community settings.
• Experience leading clinical governance, quality and accreditation programs in healthcare.
• Ability to design and maintain risk management frameworks and incident reporting.

Responsibilities

• Own and review the Clinical Governance Framework against NSQPCHS standards.
• Lead accreditation and compliance programs and drive continuous improvement.
• Oversee contracts governance, performance monitoring and risk management.
• Manage risk, privacy, WHS and health records obligations.

Skills

Clinical governance

Quality management

Risk management

Contract management

Data analysis

Education

Postgraduate qualification

Health services management

Tools

OneVault

MS Office

Job description

Clinical Governance, Risk, Quality and Contract Manager

This is a unique opportunity to join one of Australia’s most trusted and respected charities in a key executive role.

The Royal Flying Doctor Service (RFDS) Tasmania delivers Dental, Physical Health, and Youth and Adult Mental Health programs to areas of unmet need across Tasmania. Our vision is to improve health outcomes for all Tasmanians, with a specific focus on remote and rural areas. We are seeking an experienced health governance leader to make sure the care we deliver across every program is safe, well monitored and continuously improving.

The Role

Reporting directly to the Chief Executive Officer and as a member of the Executive team, the Clinical Governance, Risk, Quality and Contract Manager is the organisation’s lead for clinical governance, quality, risk, accreditation and contract management.

You will own the RFDS Tasmania Clinical Governance Framework and the quality, risk and compliance systems that support it, and provide independent assurance to the CEO, Board and Board Clinical Advisory Committee, and Program Managers. You’ll work in partnership with our Program Managers (Dental, Physical Health and Mental Health), who lead the day‑to‑day application of these frameworks with them across each program, while you set the framework, monitor performance and escalative concerns across the organisation.

This is a broad and influential role with responsibility for:

• Clinical governance – owning and reviewing the Clinical Governance Framework in line with the National Safety and Quality Primary and Community Healthcare Standards (NSQPCHS), and overseeing credentialing, scope of practice, open disclosure, clinical review and mandatory notifications
• Quality and accreditation – leading our accreditation and compliance programs (NSQPCHS and ISO 9001 principles) so we are accreditation ready every day, and driving continuous improvement
• Contract management – with the CEO and Program Leads, overseeing the governance of funding agreements, service contracts and partnerships, monitoring performance and compliance, and providing assurance to Executive and the Board
• Risk and legislative compliance – maintaining the risk management framework and register (ISO 31000), and monitoring compliance with WHS, privacy, cyber security and health records obligations
• Incidents, feedback and audit – managing incident, complaint and compliment data, and developing and reporting on the annual audit program
• Committees and reporting – chairing the Quality and Safety Committee and preparing papers for the Board Clinical Advisory Committee and the Board, with a focus on performance and risk‑based reporting
• Policy and capability – maintaining the policy register and OneVault documents, and providing expert advice and training content on quality, risk and clinical governance

The role is full time and based in our Launceston office, with travel within Tasmania (including occasional overnight stays) and some Board and committee meetings outside standard hours.

About You

You are a credible, values‑driven health leader with a clinical background and senior experience in clinical governance, quality and risk. You can partner with and influence clinical leaders without line authority, turn data and incidents into meaningful improvement, and communicate confidently at Executive and Board level. You share our values of Care, Collaboration, Excellence, Innovation and Trust.

Selection Criteria

1. 1. A tertiary qualification in a health discipline, with clinical experience in primary, community or allied health settings
2. 2. Demonstrated senior experience leading clinical governance, quality and accreditation programs in a health care setting, including against the NSQPCHS or equivalent national standards
3. 3. Demonstrated experience designing and maintaining risk management frameworks, risk registers and incident management systems, and reporting risk to executive and board level
4. 4. Proven experience in the governance and management of complex health service, funding or partnership contracts, including performance monitoring, compliance assurance and risk management
5. 5. Demonstrated ability to analyse clinical and operational data, identify trends and unwarranted variation, investigate incidents and turn findings into improvement
6. 6. Proven ability to influence and partner with clinical leaders and staff, gaining credibility on clinical matters without line authority
7. 7. High‑level written and verbal communication skills, including preparing board and committee papers
8. 8. Working knowledge of WHS, privacy and health records legislation as it applies to a community health organisation
9. 9. Experience with quality management and document control systems, risk assessment tools and Microsoft Office
10. 10. Strong organisational skills, with the ability to prioritise competing deliverables and meet deadlines
11. 11. Reliability, high integrity and a strong work ethic, aligned with the vision, mission and values of RFDS

• Post‑graduate qualification in clinical governance, quality and safety, risk management or health services management
• Experience leading consumer engagement or co‑design in health services
• Experience with OneVault or similar policy, compliance and learning management systems
• Membership of the Australasian College of Health Service Management, the Australian Institute of Clinical Governance or a similar professional body

What we offer

• Competitive salary + superannuation
• Generous not‑for‑profit salary packaging – up to $15,900 in general expenses plus $2,650 in meal entertainment, increasing your take‑home pay
• A seat on a supportive, values‑driven Executive team
• Professional development and growth opportunities
• The opportunity to work with one of Australia’s most reputable and purpose‑driven organisations

What you will need

• Tertiary qualification in a health discipline with at least 5 years’ experience
• Current First Aid and CPR certificates
• Working with Vulnerable People Registration (Tasmania)

The Royal Flying Doctor Service Tasmania is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from people of underrepresented backgrounds, including but not limited to Aboriginal and Torres Strait Islander people, veterans, and people from culturally and linguistically diverse and LGBTQI+ communities. Please note all applicants require the right to work in Australia. We acknowledge the Tasmanian Aboriginal People and their enduring custodianship of Lutrutia (Tasmania).