Clinical Care Partner

Australian Unity Limited; Tweed Heads; Hybrid; AUD 105,000 - 120,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

Tweed Heads or Grafton office

Work from home

Parental leave

Job summary

Australian Unity Limited is seeking a Clinical Care Partner in New South Wales to provide clinical leadership and escalation support for customers with complex or changing needs. The role involves risk reduction, capability uplift and supporting transitions of care across multidisciplinary teams.

The position offers a permanent full-time contract with a hybrid work model, combining client visits, three days at Tweed Heads or Grafton offices, and two days working from home.

Qualifications

• Nursing or Allied Health degree with valid registration (AHPRA where applicable).
• 4+ years' experience in community, subacute or complex care settings.
• Strong clinical assessment and decision-making skills.
• Ability to coach others and manage clinical risk.

Responsibilities

• Provide clinical leadership and escalation support for complex cases.
• Support Care Partners in risk assessment and deterioration responses.
• Conduct clinical reviews to optimise outcomes.
• Ensure safe transitions of care and documentation.

Skills

Clinical leadership

Escalation management

Clinical assessment

Stakeholder engagement

Communication

Education

Nursing or Allied Health degree with AHPRA registration

Job description

We are seeking a Clinical Care Partner to support safe, coordinated and proactive care for customers with complex or changing needs. This role is a key clinical position within the Neighbourhood Care Partnering model, providing clinical leadership, escalation management and decision support to Care Partners and the broader multidisciplinary team. The Clinical Care Partner plays a critical role in identifying and managing clinical risk, supporting customer outcomes and ensuring customers receive the right care at the right time. This is a Permanent Full-Time opportunity offering flexibility and a great work-life balance.

• Flexible work hours: 8:30am - 4:30pm or 9:00am - 5:00pm, Monday to Friday
• Remuneration ranges from $105,000 to $120,000 TFEC
• Hybrid work model combining client visits, Branch days (3 days - Tweed Heads or Grafton office) & Work from home (2 days)
• Supporting SAH customers

About the role

In this role, you will support customers with higher complexity needs while providing clinical guidance and capability uplift across Care Partnering teams.

You will:

• Provide clinical leadership and escalation support for customers with complex, unstable or changing needs.
• Support Care Partners to identify, assess and respond appropriately to clinical risk and deterioration.
• Undertake clinical reviews and interventions to optimise customer outcomes.
• Apply clinical judgement to support safe and timely decision making.
• Support transitions of care, including hospital admissions, discharges and changes in customer needs.
• Facilitate collaboration across Care Partnering, Service Delivery, Clinical Services and external healthcare providers.
• Assist with clinical governance, risk management and quality improvement activities.
• Contribute to workforce capability through coaching, mentoring and sharing clinical expertise.
• Support proactive care planning and clinical oversight for higher-risk customer cohorts.
• Ensure accurate documentation and appropriate use of clinical systems and escalation pathways.

What you'll bring

You are a clinically experienced professional who enjoys improving customer outcomes, supporting others and working collaboratively within a multidisciplinary environment.

You will bring:

• Tertiary qualifications in Nursing or Allied Health with current AHPRA registration where applicable.
• Demonstrated 4+ years experience supporting older people in community, subacute or complex care settings.
• Strong clinical assessment, reasoning and decision-making capability.
• Experience managing customer risk and responding to clinical deterioration.
• Ability to coach and support others to build confidence and capability.
• Excellent communication and stakeholder engagement skills.
• Experience working collaboratively across multidisciplinary teams.
• Understanding and adhence to clinical governance, quality and risk frameworks.
• Ability to manage competing priorities in a dynamic environment.
• A customer-centred approach focused on safety, wellbeing and positive outcomes.

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options in line with company policy
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan