Clinical Associate - Growth

Alt; Australia; Remote; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Learning budget

Health allowance

Home office budget

Parental leave

Fertility support

Work from anywhere

Equity

Zusammenfassung

Heidi is redefining healthcare by enabling clinicians to focus on patients while the AI Care Partner handles administrative tasks. The Clinical Associate role intersects GTM strategy and clinical operations, with a nine‑month ramp and cross‑team exposure across Product, Lifecycle, and Customer Success.

You will contribute to clinical product development, support enterprise onboarding, and help shape agentic workflows across hospitals and health networks while training new associates.

Qualifikationen

• Current registration as a medical practitioner, dentist, or allied health professional with Ahpra.
• Clinical experience with real-world workflows.
• Familiarity with Heidi’s platform or strong enthusiasm to learn it deeply.

Aufgaben

• Offer peer-to-peer onboarding support to new clinician users.
• Collect and synthesize new-user insights for Product, Lifecycle, GTM, and Product Marketing teams.
• Provide clinical expertise across the GTM function, supporting customer conversations and strengthening medical input.
• Support onboarding and scaling of enterprise accounts with Customer Success.
• Contribute to clinical product development and validation.
• Provide support for individual users optimising Heidi II and giving clinical product feedback.
• Support Enterprise customers in building and optimising agentic workflows and training.
• Embed within Customer Success teams during hospital rollouts and change management.
• Inform Customer Success and Product strategy among key specialty verticals.
• Train new clinical associates in phases 1 & 2 as described.
• Participate in internal strategy discussions with contractor principles.

Kenntnisse

Medical registration

Clinical experience

Heidi platform

Clinical support

Communication

Flexible hours

Company values

Jobbeschreibung

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we’re expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

The role

As a Clinical Associate, you’ll work at the intersection of GTM strategy and clinical operations — helping shape how clinicians experience Heidi while informing how we deliver, position and evolve our platform. We have a nine-month ramping period that will see you grow in skills and experience and work across multiple teams.

What you’ll do

Phase I (Months 1-3)

• Offer peer-to-peer onboarding support to new clinician users, providing practical, clinician-to-clinician guidance on using Heidi in real workflows (e.g., product features, patient consent processes, optimal clinical setup). This is not a sales role.

• Collect and synthesise new-user insights, transforming qualitative feedback into actionable recommendations for Product, Lifecycle, GTM, and Product Marketing teams.

• Provide clinical expertise across the GTM function, supporting customer conversations, validating clinical claims and strengthening commercial materials with credible medical input.

• Support onboarding and scaling of enterprise accounts with our Customer Success Team.

Phase 2 (Months 4-6)

• Contribute to clinical product development and validation, helping ensure clinical accuracy, safety, and usability.

• Provide support for individual users optimising Heidi II, our agentic platform and providing clinical product feedback to our team.

• Support miscellaneous clinical initiatives such as research activities, presentations, pilot program support, strategic advisory input, or clinical content review.

Phase 3 (Months 7-9)

• Support Enterprise customers building and optimising agentic workflows (Heidi II).

• Embed within Customer Success teams during roll outs in specific hospitals and health networks assisting with training and change management.

• Support Clinical Product team with evaluations of agentic functions pre and post release.

• Inform Customer Success and Product strategy among key specialty verticals.

• Train new clinical associates in phase 1 & 2 as described above.

• Participate in periodic internal strategy discussions and provide timely feedback aligned with the collaborative expectations seen in contractor working arrangements.

What you'll need

• Current registration as a medical practitioner, dentist, or allied health professional with Ahpra (required). Medical registration preferred.

• Clinical experience with the ability to credibly support peers and speak to real-world clinical workflows.

• Familiarity with Heidi’s platform or strong enthusiasm to learn it deeply (highly preferred).

• Comfort navigating customer engagement, messaging refinement and clinical support functions (clinical insight generation & reporting, safety considerations, clinician-centric design).

• Excellent communication skills, especially in clinician-to-clinician support contexts.

• Ability to work part-time with flexible hours that fit around existing clinical practice.

• A mindset aligned with Heidi’s operating principles: building safely, owning your practice, moving fast but staying steady, and making others better.

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.

• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.

• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser‑focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non‑care feels like, the moral and practical toll as a provider or receiver.

Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose‑driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.

True A-players progress extremely fast here. The nature of the scale‑up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.

We chose to open‑source our benefits hub, if you care to take a peek.