Clinical Assistant

Queensland Health; Ipswich City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

12.75% superannuation

17.5% leave loading

24/7 confidential employee support

Flexible leave entitlements

Training and career growth programs

Internal training opportunities

Job summary

Queensland Health in Ipswich is seeking a Laboratory Services Officer to support Central Specimen Reception. You will handle specimens, perform pre-analytical tasks and ensure accurate data entry into the LIS, contributing to timely and safe pathology services.

The role requires phlebotomy competency, flexibility to work shifts, and strong teamwork and communication skills in a busy lab environment.

Qualifications

• Knowledge of medical terminology and pathology abbreviations; phlebotomy competency.
• Availability to work all shifts; backfill holiday and sick leave.
• Experience with pre-analytical specimen processing and data entry.
• Ability to work with minimal supervision and meet deadlines; strong teamwork.

Responsibilities

• Adhere to service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
• Handle and prepare blood and other specimens from patients to enable the requested laboratory tests to be performed.
• Perform general laboratory duties including the receipt of specimens, Esky packing, Data Entry (registration of pathology requests) into the laboratory information system.
• Maintain a safe working environment by ensuring the cleaning of work benches, trolleys, and equipment, meet Queensland Health WHS and Infection Control procedures and policies.
• Effectively prioritise workloads to assist the laboratory to effectively meet Pathology Queensland's turn-around-time (TAT) targets.
• Participate in the evening, weekend and public holiday roster for hours between 6am-10pm.
• Perform pre-analytical processes consistently and accurately, by maintaining competency in all areas of Central Specimen Reception.
• Liaise with patients as well as medical and non-medical staff in a professional manner to ensure the correct processing of specimens and efficient operation of the specimen reception department.
• Participate in quality and service improvement activities to continually improve patient care.

Skills

Phlebotomy

Data entry

MS Word & Excel

Teamwork

Interpersonal communication

Tools

Laboratory Information System

MS Word

Excel

Job description

• Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
• Handle and prepare blood and other specimens from patients to enable the requested laboratory tests to be performed.
• Perform general laboratory duties including the receipt of specimens, Esky packing, Data Entry (registration of pathology requests) into the laboratory information system.
• Maintain a safe working environment by ensuring the cleaning of work benches, trolleys, and equipment, meet Queensland Health WHS and Infection Control procedures and policies.
• Effectively prioritise workloads to assist the laboratory to effectively meet Pathology Queensland's turn-around-time (TAT) targets.
• Participate in the evening, weekend and public holiday roster for hours between 6am-10pm.
• Perform pre-analytical processes consistently and accurately, by maintaining competency in all areas of Central Specimen Reception.
• Liaise with patients as well as medical and non-medical staff in a professional manner to ensure the correct processing of specimens and efficient operation of the specimen reception department.
• Participate in quality and service improvement activities to continually improve patient care.

About you

We are searching for someone who has:

• Knowledge or ability to rapidly acquire knowledge of medical terminology and abbreviations, pathology test names and specimen types. Knowledge and competency in phlebotomy practices.
• Availability to work all shifts on the existing and future roster patterns, ability to undertake additional shifts to backfill holiday and sick leave.
• A working knowledge of, or demonstrated ability to quickly learn, all aspects of pre analytical specimen processing (CSR). Data entry skills and the use of MS Word and Excel a distinct advantage.
• Ability to work in a responsible and efficient manner with and without supervision, ability to prioritise workload to meet deadlines, ability to effectively use, or quickly acquire ability to use, the Laboratory Information System alongside an established history of positive teamwork and respectful behaviour. High level of interpersonal and communication skills to enable effective, cooperative interaction within a work group and between clients.
• An established history of positive teamwork and respectful behaviour. High level of interpersonal and communication skills to enable effective, cooperative interaction within a work group and between clients.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands‑on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.