Clinic Administration Officer

Sonic HealthPlus; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flare benefits platform

Novated leasing

Fitness Passport

Employee Assistance Program (EAP)

Career development

Supportive team culture

Diversity & inclusion

Job summary

Sonic HealthPlus – The Travel Doctor division in Canberra is seeking a motivated Clinic Administration Officer to join on a full-time fixed-term contract of 6 months. You will support day-to-day clinic operations, coordinate appointments and deliver welcoming patient service in a busy healthcare environment.

Reporting to the Practice Manager, you will handle bookings, patient enquiries, health questionnaires and records, while working with doctors, nurses and admin colleagues.

Qualifications

• Strong administration skills with high attention to detail.
• Excellent customer service and interpersonal skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proactive, well-organised and able to work independently or in a team.
• Commitment to confidentiality, professionalism and high service standards.
• Good computer skills and quick to learn new systems.
• Availability to commence promptly and work full-time for the duration of the contract.

Responsibilities

• Provide professional and friendly reception to patients and visitors.
• Manage appointment bookings, enquiries and clinic correspondence.
• Coordinate travel health consultations and vaccination appointments.
• Maintain health questionnaires and accurate documentation.
• Manage records and confidential medical information per privacy requirements.
• Complete data entry and maintain patient records.
• Process payments and invoices and support general admin functions.
• Assist the Practice Manager and clinic team with day-to-day operations.
• Ensure a positive patient experience through effective communication.
• Collaborate with healthcare professionals and admin colleagues to support efficient clinic operations.

Skills

Administration

Customer service

Communication

Organisation

Confidentiality

Computer skills

Full-time availability

Job description

Job Description - Clinic Administration Officer (CAN0000BP)

Job Description

Clinic Administration Officer - ( CAN0000BP )

Clinic Administration Officer (Fixed Term - 6 months)

The Travel Doctor is a division of Sonic HealthPlus, backed by the world-leading Sonic Healthcare network. We help travellers get where they’re going safely, with expert pre-travel consultations, vaccinations and travel health advice. Sonic HealthPlus is committed to fostering a supportive, inclusive and collaborative workplace where our people thrive. Whether you want to build new skills or make a meaningful difference in your community, you’ll be empowered to grow and succeed with us.

We offer competitive remuneration, ongoing professional development and flexible working opportunities where possible, all within a supportive team culture built on integrity, excellence and care.

About the Role

We are seeking a motivated and organised Clinic Administration Officer to join our Canberra clinic on a full-time fixed term contract - 6 months.

This is a great opportunity for someone who enjoys a busy healthcare environment, delivering exceptional customer service and managing a variety of administrative responsibilities that support quality patient care and clinic operations.

Reporting directly to the Practice Manager, you’ll help ensure the smooth day-to-day running of the clinic by coordinating appointments, supporting administrative processes and providing a welcoming experience for patients and visitors, many of whom are preparing for exciting (and sometimes daunting) trips.

Working closely with our doctors, nurses and administration team, you will contribute to efficient, high-quality travel health services. Previous medical administration experience is highly regarded, but training and support will be provided for the right candidate who is eager to learn and develop their skills.

Key Duties & Responsibilities

You will be responsible for, but not limited to:

• Providing professional and friendly reception support to patients and visitors.
• Managing appointment bookings, patient enquiries and general clinic correspondence.
• Booking and coordinating travel health consultations and vaccination appointments.
• Administering health questionnaires and ensuring accurate documentation is maintained.
• Managing records, reports and confidential medical information in accordance with privacy requirements.
• Completing data entry and maintaining accurate patient records.
• Processing payments and invoices, and supporting general administrative functions.
• Assisting the Practice Manager and wider clinic team with day-to-day operational requirements.
• Ensuring a positive patient experience through exceptional customer service and effective communication.
• Working collaboratively with healthcare professionals and administration colleagues to support efficient clinic operations.

About You

You’re a confident and organised administrator who enjoys working with people and is committed to outstanding service in a healthcare environment.

• Strong administration skills with excellent attention to detail and accuracy.
• Excellent customer service and interpersonal skills, with the ability to communicate effectively with patients and team members.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• A proactive approach with strong organisational skills, and the ability to work independently and as part of a team.
• Commitment to maintaining confidentiality, professionalism and high standards of service.
• Good computer skills and confidence learning new systems and processes.
• Availability to commence promptly and work full-time for the duration of the contract.

Why Choose Sonic HealthPlus?

We value our people and offer a range of benefits to support your career, wellbeing and lifestyle, including:

• Flare benefits platform: Exclusive discounts and gift cards for more than 9000 retailer locations across Australia.
• Novated leasing: Finance a vehicle of your choice with simplified management and potential tax savings.
• Fitness Passport: Discounted gym memberships at participating fitness centres across Australia.
• Employee Assistance Program (EAP): Free, confidential counselling for you and your immediate family.
• Career development: As part of the Sonic Healthcare network, you’ll have access to professional development and network-wide opportunities to build your skills, including a strong reference and experience base for your next role.
• Supportive team culture: Work alongside experienced and passionate colleagues who support one another and celebrate success.
• Commitment to diversity: Sonic HealthPlus is an equal opportunity employer committed to an inclusive workplace. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.

Join The Travel Doctor

We employ over 1,000 professionals across the country, from a wide range of backgrounds.

Regardless of where you work or what job you do, the one thing we all have in common is the want to do a great job, help out our clients, provide the best possible service and have some fun along the way.