Client Success Manager - Sydney

Gartner, Inc.; North Sydney Council; Hybrid; AUD 100,000 - 140,000; Full time

Job summary

Gartner, Inc. is seeking a Client Success professional to onboard clients, prove Gartner value, and drive ongoing engagement across enterprise teams.

You will surface clients’ priorities, establish value through MCPs, and partner with Sales and other Gartner teams to maximize outcomes and renewals.

Qualifications

• 4+ years relevant professional experience.
• Customer centricity and commercial mindset to drive renewal of the business.
• Proven track record of excellence fuelled by strong Executive Presence, communication, collaboration, prioritization, critical thinking, and influencing skills.
• Strong analytical skills, specifically the ability to translate raw data and understand technology/business workflows to convert insights into actionable recommendations.
• A passion for client service, and ability to understand and capture client Mission Critical Priorities (MCPs).
• Bachelor’s degree preferred.

Responsibilities

• Regularly meet and engage with clients virtually to understand their business priorities and recommend a program of action that drives high value, client retention, and ROI.
• Uncover and capture how the client measures value (Value Statements) to ensure value is recognized and delivered throughout the contract life.
• Build and manage relationships with C-level clients across business functions, influencing and solving problems with senior stakeholders.
• Collaborate with internal Gartner partners (Sales, Executive Partners) to overcome obstacles and maximize delivered value.
• Occasionally coach others in areas of expertise or provide long-term mentoring.
• Conduct regular reviews of the client book of business to monitor performance and engagement metrics for renewal and retention.

Skills

Executive Presence

Communication

Collaboration

Influencing

Analytical thinking

Problem solving

Customer focus

Education

Bachelor’s degree preferred

Job description

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. To thrive in this environment, associates must be continuous learners who are adaptable to change, demonstrate a champion mindset, and exhibit purposeful persistence. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment. Uncover and capture how the client measures value (creating Value Statements) to ensure value is recognized and delivered throughout the life of the contract. Build, develop, and manage relationships with C-level clients across various business functions, acting as an apprentice in influencing and problem-solving with these senior stakeholders. Collaborate with internal Gartner partners (such as Sales and Executive Partners) to overcome obstacles, ensure clients have the correct access, and maximize the value Gartner delivers. Occasionally serve as a core team member in operational improvement initiatives. Contribute to the success of the broader team by occasionally coaching others in areas of expertise or providing long-term mentoring. Conduct regular reviews of the client book of business, looking into performance and key client engagement metrics to ensure the renewal and retention of clients.

What you will need:

• 4+ years relevant professional experience.
• Customer centricity and commercial mindset to drive renewal of the business.
• A proven track record of excellence fuelled by strong Executive Presence, communication, collaboration, prioritization, critical thinking, and influencing skills.
• Strong analytical skills, specifically the ability to translate raw data and understand technology/business workflows in order to convert business insights into actionable recommendations.
• A passion for client service, coupled with the ability to understand and capture client Mission Critical Priorities (MCPs) and business requirements.
• Bachelor’s degree preferred.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].