Client Success Manager

Network Technologies Queensland Pty Ltd; City of Brisbane; On-site; AUD 85,000 - 105,000; Full time

Job summary

Network Technologies Queensland Pty Ltd, based in Brendale, is seeking a Client Success Manager in a full-time on-site role. You will build lasting relationships with key clients, act as the main contact, drive retention and expansion, and coordinate with internal teams to deliver exceptional service and outcomes.

In this role you will monitor satisfaction, identify improvements, and manage renewals and budgets.

Qualifications

• Proven experience in account management or client success.
• Strong communication and interpersonal skills.
• Ability to manage multiple accounts simultaneously.
• Experience with HaloPSA or similar helpdesk tools.
• Customer-focused mindset with a commitment to client success.
• Experience in contract negotiation and renewal processes.

Responsibilities

• Develop and maintain long-term strategic relationships with key client accounts
• Act as the primary point of contact for assigned clients, addressing enquiries, concerns and service requirements in a timely manner
• Monitor client satisfaction levels and proactively identify opportunities to enhance service delivery and outcomes
• Identify and pursue upselling and cross-selling opportunities within existing client accounts
• Prepare and deliver regular business reviews and performance reports to clients
• Collaborate with internal teams to ensure clients receive high-quality service and support
• Manage account budgets and contract renewals to maximise client retention
• Track key performance indicators and metrics to measure client success and account health
• Gather client feedback and communicate insights to internal stakeholders to drive service improvements
• Work to resolve client issues escalated from support teams, ensuring swift and satisfactory resolutions

Skills

Account management

Client success

Communication

Organization

Time management

Problem-solving

Negotiation

Analytical skills

Tools

HaloPSA

Job description

About the role

We are seeking a Client Success Manager to join Network Technologies Queensland Pty Ltd in a full-time capacity. Based in Brendale QLD 4500, this role is fundamental to our business strategy, as you will be responsible for building and maintaining strong relationships with our key clients whilst ensuring their continued satisfaction and success with our services. You will serve as the primary point of contact for assigned accounts, driving retention, expansion opportunities and overall client satisfaction. This position offers the opportunity to make a direct impact on client outcomes and contribute significantly to our company's growth and reputation in the marketplace.

Key responsibilities

• Develop and maintain long-term strategic relationships with key client accounts
• Act as the primary point of contact for assigned clients, addressing enquiries, concerns and service requirements in a timely manner
• Monitor client satisfaction levels and proactively identify opportunities to enhance service delivery and outcomes
• Identify and pursue upselling and cross-selling opportunities within existing client accounts
• Prepare and deliver regular business reviews and performance reports to clients
• Collaborate with internal teams to ensure clients receive high-quality service and support
• Manage account budgets and contract renewals to maximise client retention
• Track key performance indicators and metrics to measure client success and account health
• Gather client feedback and communicate insights to internal stakeholders to drive service improvements
• Work to resolve client issues escalated from support teams, ensuring swift and satisfactory resolutions

What we're looking for

• Proven experience in account management, client success or relationship management roles, preferably within a B2B technology or professional services environment
• Strong communication and interpersonal skills with the ability to build rapport and trust with clients at all levels
• Demonstrated ability to identify client needs and translate them into business opportunities
• Excellent organisational and time management skills with the ability to manage multiple accounts simultaneously
• Proficiency with Helpdesk systems (HaloPSA) and other business management tools
• A customer-focused mindset with a genuine commitment to client success and satisfaction
• Problem-solving ability and resilience when managing complex or challenging client situations
• Experience in contract negotiation and renewal processes
• Strong analytical skills with the ability to interpret data and metrics to inform decision-making
• Preferred: Experience working within the technology, telecommunications or IT services sector

What we offer

Network Technologies Queensland Pty Ltd is committed to providing a supportive and rewarding work environment. We offer competitive remuneration commensurate with experience, along with opportunities for professional development and career progression. Our team-focused culture values collaboration, innovation and excellence. We provide a supportive workplace culture and the opportunity to work with a dynamic team dedicated to delivering exceptional client outcomes.

About us

Network Technologies Queensland Pty Ltd is a leading provider of technology solutions and services in Queensland. We are committed to delivering innovative, reliable and customer-focused solutions to our clients. Our mission is to partner with businesses to enhance their operational efficiency and success through high-quality technology services and expert guidance. We pride ourselves on our team of dedicated professionals who are passionate about client success and continuous improvement. Our values centre on integrity, excellence, collaboration and customer-centricity, making us a trusted partner for businesses across the region.