Client Services officer

Elements Financial Planning PTY; Maroochydore; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Early finish Friday 4pm

Career progression opportunities

Relaxed, autonomous culture

Job summary

Elements Financial Planning – Maroochydore QLD is seeking a proactive Client Services Officer to join our boutique practice. You will support advisers, prepare client files, and help with ongoing servicing and administration to ensure smooth daily operations.

With at least two years in a client services role within financial planning, you will work autonomously, manage client communications, and help drive process improvements in a relaxed, trusting team environment.

Qualifications

• Minimum 2 years' experience in a Client Services Officer role within a financial planning practice.
• Strong understanding of the financial planning advice process.
• Ability to work autonomously and complete tasks with minimal supervision.
• Proactive attitude and willingness to take initiative when solving problems and learning new processes.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• A professional, client-focused approach.

Responsibilities

• Prepare review meeting documentation and client files for advisers
• Implement financial advice recommendations for ongoing clients
• Prepare and manage superannuation, investment and insurance applications
• Liaise with product providers, insurers, super funds and other external stakeholders
• Schedule client meetings and manage ongoing client follow-up
• Communicate with clients via phone and email, providing a high level of service
• Conduct research and obtain accurate information to support the paraplanning team
• Maintain accurate client records and ensure compliance requirements are met
• Assist with ongoing business administration and process improvements

Skills

Client services

Autonomy

Initiative

Organisational skills

Communication skills

Job description

Elements Financial Planning – Maroochydore QLD

Elements Financial Planning is a boutique financial planning firm based in Maroochydore. We're a small, close-knit team that works hard, supports one another, and genuinely enjoys what we do. We value initiative, accountability, and delivering exceptional outcomes for our clients. Our office has a relaxed, supportive culture with no micromanagement, giving our team the autonomy to do their best work.

About the Role

We are looking for a proactive Client Services Officer to join our growing team. We currently support 200 client groups, and this role is central to helping us deliver exceptional service. The successful applicant will work closely with our advisers and Client Services Manager, assisting with the ongoing servicing of our clients while ensuring the smooth day-to-day administration of our practice.

Key Responsibilities

• Prepare review meeting documentation and client files for advisers
• Implement financial advice recommendations for ongoing clients
• Prepare and manage superannuation, investment and insurance applications
• Liaise with product providers, insurers, super funds and other external stakeholders
• Schedule client meetings and manage ongoing client follow-up
• Communicate with clients via phone and email, providing a high level of service
• Conduct research and obtain accurate information to support the paraplanning team
• Maintain accurate client records and ensure compliance requirements are met
• Assist with ongoing business administration and process improvements

What We're Looking For

• Minimum 2 years' experience in a Client Services Officer role within a financial planning practice
• Strong understanding of the financial planning advice process
• Ability to work autonomously and complete tasks with minimal supervision
• Proactive attitude and willingness to take initiative when solving problems and learning new processes
• Excellent organisational skills and attention to detail
• Strong written and verbal communication skills
• A professional, client-focused approach

What We Offer

• Competitive salary based on experience
• Supportive and collaborative team environmentEarly finish at 4:00pm every Friday
• Career progression opportunities within a growing business
• A relaxed workplace culture with autonomy and trust