Client Services Officer

Findex; Cairns Regional; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Career development

Rewards program

Collaborative culture

Buddy system

Job summary

Findex in Cairns is seeking a proactive Client Services Officer for a permanent part-time role. The position is based in the office and offers 32.5 hours per week with flexible days for the right person.

You will deliver outstanding client service, support the team with administrative tasks, and assist at the front desk while maintaining a collaborative, positive work environment. Training and Buddy support accompany ongoing development opportunities.

Qualifications

• Proficiency with Microsoft Suite.
• Excellent phone manner and front of house expertise to deliver outstanding customer service.
• A genuine team player with a friendly and helpful attitude.
• Excellent written and verbal communication skills.
• High attention to detail and strong time management skills.

Responsibilities

• Deliver outstanding client service by managing tasks efficiently and consistently meeting deadlines.
• Support the Client Services team with file creation, database management, and day-to-day administrative tasks.
• Assist at the front desk with reception duties, scanning, filing, and general office administration.
• Work collaboratively within a team environment with a positive attitude and proactive approach.

Skills

Microsoft Suite

Front of house

Team player

Written and verbal communication

Attention to detail

Time management

Job description

We are looking for a proactive and enthusiastic Client Services Officer to join our team in Cairns. The ideal candidate will be highly motivated, prepared to work in the office and ready to provide excellent client service.

This is a permanent, part-time role, working 32.5 hours per week (flexible on days/schedule for the right person).

Your role, your contribution!

• Delivering outstanding client service by managing tasks efficiently and consistently meeting deadlines.
• Supporting the Client Services team with file creation, database management, and day-to-day administrative tasks.
• Assisting at the front desk with reception duties, scanning, filing, and general office administration.
• Working collaboratively within a team environment, bringing a positive attitude and proactive approach to every task.

The benefits of joining us!

• Exciting career development and ongoing training support.
• Be part of our Reward & Recognition Benefits program, celebrating outstanding performance.
• Experience a positive and collaborative work culture that fosters innovation and teamwork.
• Comprehensive training with a dedicated buddy to guide you.

What you bring to the role

• Demonstrated proficiency using the Microsoft Suite.
• Exceptional phone manner and front of house expertise to deliver outstanding customer service and create a welcoming environment.
• A genuine team player with a friendly and helpful attitude.
• Excellent written and verbal communication skills.
• High attention to detail and strong time management skills.

Our Impact: Why Findex?

At Findex, we help clients manage, grow, and protect their financial future with confidence. Since 1987, we’ve become a leading Australasian provider of integrated accounting, advisory, and wealth solutions, delivered through our “Wealth Accountant” and Family Office models. With 2,500 professionals across 100+ offices, we combine local expertise with global reach and remain committed to supporting clients and communities in creating long-term financial security.

For the Community

The Findex Community Fund (FCF) is dedicated to giving back to the communities we serve. Since 2018, we have donated over $4.3 million to more than 800 charities across Australia and New Zealand. Collectively, our team has dedicated over 9,000 volunteer hours, making a tangible impact in their communities through personal engagement.

For You

At Findex, we focus on developing our people first. With structured training and development opportunities, we allow our people to grow their career in a way that sets them up for success. We actively support our people by giving them extra support to external studies that is relevant to their role.

For our Customers

Together, Findex champion the success of over 75,000 Australasian businesses, helping them grow with expert advice, fresh thinking, and top-tier professional services. Here, you’re empowered to work in a way that brings out your best — supporting your growth, your team, and the clients who trust us to make a real difference

For Diversity & Inclusion

Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.