Client Services Coordinator

Amana Living

Western Australia

On-site

AUD 60,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Competitive rates

Salary packaging benefits up to $18,?

School holidays childcare assistance

Health and wellbeing programs and more

Ongoing training and development toke

Access to our Employee Assistance Prog

Job summary

Amana Living in Subiaco WA is seeking a Client Service Coordinator (Villages) to identify and engage Retirement Living residents who may benefit from Home Care services. You will work with Village Managers, the Home Care Sales Team and referral partners to build awareness and guide residents through their care journey.

This full-time role emphasizes relationship-building, proactive outreach and delivering clear information to help residents access support at the right time, ultimately increasing

Qualifications

Demonstrated customer service experience, preferably in a highly regulated/complex environment.
Ability to obtain a National Police Clearance (within 6-months validity)
Successful completion of pre-employment health form and reference checks
Evidence of Current Flu vaccinations

Responsibilities

Identify potential clients who meet the criteria for Amana Living’s services and would be eligible for Home Care services, and/or Support at Home funding.
Contact Village residents to establish a relationship with prospectives and generate leads.
Arrange meetings with perspective clients and their families.
Provide clear, simple information and explanations to guide potential clients in navigating their Aged Care journey.
Liaise with prospective clients and their families to ensure they have all the information required to make an informed decision given choice.
Actively review and follow up on Home Care referrals and interest in Home Care Packages
Coordinate, assist, support the prospective client’s process including referrals to internal and external means, help in preparing paperwork and signing agreements
Ensure that eCase records and waitlist is kept updated.
Work closely with key stakeholders within Amana Living to support best outcomes for inbound, and outbound clients as well as supporting the sustainability objectives of the Organisation.

Skills

Customer service

Relationship building

Stakeholder engagement

Job description

The Role

As a Client Service Coordinator (Villages) you will identify and engage Retirement Living residents who may benefit from Amana Living's Home Care services. Working closely with Village Managers, the Home Care Sales Team and referral partners, you will build awareness of available services, foster trusted relationships and guide residents through their care journey. By connecting residents with the right support at the right time, you will enhance customer outcomes, increase service uptake and help ensure a seamless continuum of care across Amana Living's retirement living and home care services. This is a

Subiaco Head Office.

About You

You are a customer-focused professional with strong relationship‑building skills and a passion for helping people access the support they need. Confident engaging with a range of stakeholders, you are proactive, organised and motivated by achieving positive outcomes for both customers and the business.

The Role

About You

Key Responsibilities

Home Care Sales (Amana Living Villages)

Identify potential clients who meet the criteria for Amana Living’s services and would be eligible for Home Care services, and or Support at Home funding.

Contact Village residents to establish a relationship with prospectives and generate leads.

Arrange meetings with perspective clients and their families.

Provide clear, simple information and explanations to guide potential clients in navigating their Aged Care journey.

Liaise with prospective clients and their families to ensure they have all the information required to make an informed decision given choice.

Actively review and follow up on Home Care referrals and interest in Home Care Packages

Coordinate, assist, support the prospective client’s process including referrals to internal and external means, help in preparing paperwork and signing agreements

Ensure that eCase records and waitlist is kept updated.

Work closely with key stakeholders within Amana Living to support best outcomes for inbound, and outbound clients as well as supporting the sustainability objectives of the Organisation.

Promoting Amana Living Home Care Services

Plan and implement events, presentations, community-based sessions to promote Amana Living services.

Track responses from referrals, promotional activities, and campaigns.

Facilitate leads and referrals from Village residents’ friends, families, etc

Regularly attend village residents’ meetings to provide education and support for those residents wanting to learn more about and access Home Care Services.

Work with Our marketing team Update relevant sales websites with current images and property information.

Work with marketing team to develop materials for Village Managers to promote our services.

Promoting Other Amana Living Services

Refer any appropriate candidates to the Res Care sales team

Refer any appropriate candidates to the Respite Care team

Utilise Easy Meals promotional materials to grow awareness

Broader Organisation

Stay up-to-date with RL upgrades, development, or divestment of portfolio opportunities, and develop sales plans accordingly.

Liaise and collaboration with broader Amana Living teams to provide the best outcome for our prospective clients and residents

Comply with Amana Living Policies and Procedures as set out in Amana Living Policy Manuals and the Charter of Residents’ Rights and Responsibilities, in addition to current legislation for Home Care

Essential Criteria

Demonstrated customer service experience, preferably in a highly regulated/complex environment

Ability to obtain a National Police Clearance (within 6-months validity)

Successful completion of pre-employment health form and reference checks

Evidence of Current Flu vaccinations

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

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