Client Service Supervisor

ISS; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Melbourne is seeking a Client Services Supervisor for a full-time permanent role. In this position, you will manage daily operations for multiple government sites, ensuring effective cleaning services. Strong communication, technology skills, and knowledge of cleaning operations are essential. The role offers opportunities for professional development and access to staff discounts with partner companies.

Benefits

Staff discounts with partner companies

Ongoing learning and development opportunities

Internal opportunities within a global organization

Qualifications

• Previous cleaning supervision experience required.
• Knowledge of Safe Work Practices essential.
• Experience in commercial cleaning is necessary.
• Understanding of OHS legislation required.
• Current Working With Children Check is needed.

Responsibilities

• Manage day-to-day operations for cleaning services.
• Ensure team delivers effective cleaning to clients.
• Communicate effectively with clients and stakeholders.
• Understand and apply KPI's for cleaning contracts.
• Manage rostering and cleaning contract management.

Skills

Knowledge of cleaning techniques

Effective communication

Computer skills

Problem-solving skills

Education

Certificate III Cleaning Operations

Job description

About the Role:

With people and relationships, being the center of all that we do, we currently have an opportunity to be part of our team. We are seeking a Client Services Supervisor to join our team and will be assisting in the managing of multiple government sites across the Melbourne Area. You will be employed on a full time permanent basis.

You will be responsible in managing day to day operation needs for your area and clients by ensuring the team is delivering the most effective cleaning services. You will demonstrate sound understanding of cleaning operations, utilise your strong technology and communication skills, whilst also delivering service excellence to all external and internal stakeholders.

Role Responsibilities:

• Sound knowledge of cleaning techniques
• Ability to communicate effectively with clients, team members and managers
• Knowledge of cleaning contract management and rostering
• Understand KPI’s for cleaning contracts
• Computer skills
• Good problem-solving skills

Minimum Criteria:

• Previous cleaning supervision experience
• Demonstrate knowledge of Safe Work Practice's
• Commercial Cleaning Experience
• Knowledge of incident reporting and hazard management
• Demonstrate an understanding of OHS legislation and how it applies to the position
• Demonstrate practical knowledge of managing OHS in their area of responsibility
• Current Working With Children Check (or ability to obtain)
• Certificate III Cleaning Operations (desirable)

Benefits:

• Access to staff discounts with partner companies
• Ongoing learning and development opportunities
• Internal opportunities within our global organisation