Client Service Officer

Riva Recruitment; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Structured training and development

Career growth

Path to Financial Advisor

Job summary

Riva Recruitment's client, a well-established financial planning and wealth management firm, is hiring a Client Services professional for their modern Docklands office in Melbourne. You will support the delivery of quality financial advice and work with a team of experienced professionals to enhance clients' financial well-being.

The role offers structured training and development, with a clear pathway to becoming a Financial Advisor, in a high-performance, collaborative culture.

Qualifications

• Administration or customer service experience is highly regarded.
• Motivation to succeed in a collaborative, client-focused organisation.
• Robust organisational skills and strong attention to detail.
• Bachelor's degree in business, commerce, accounting, law, or related field (desirable).

Responsibilities

• Consistently demonstrate an innovative mindset.
• Contribute to the implementation of advice strategies.
• Maintain positive client relationships and assist with client queries.
• Organise in-person and virtual client meetings.
• Identify and recommend potential process improvements.

Skills

Customer service

Communication

Organisation

Team collaboration

Education

Bachelor's degree

Job description

• Opportunity for professional development and career growth

• Inner Melbourne location
• Opportunity for professional development and career growth
• Organisation which encourages a collaborative approach.

About the company

Our client is an established financial planning and wealth management firm, who specialise in assisting affluent professionals and retirees by providing complex financial advice to make a positive difference to their clients' financial well-being. The organisation encourages a collaborative team culture, with a focus on employee development.

About the role

Our client is seeking Client Services professional to join the organisation at their bright, modern office, located in Docklands, Melbourne, The role focuses on the implementation of quality financial and wealth advice, working with a team of highly experience professionals to positively assist in the financial well-being of their clients.

Key responsibilities

• Consistently demonstrate an innovative mindset
• Contribute to the implementation of advice strategies
• Maintain positive client relationships and assist in managing client queries
• Organise in person and virtual client meetings
• Identify and recommend potential improvements to processes within organisation.

Skills and experience

• Administration or customer service experience is highly regarded
• Motivation to succeed in a highly collaborative and client focused organisation
• Robust organisational skills and strong attention to detail
• Bachelor's degree in business, Commerce, Accounting, Law, or a related field (desired).

Culture

• High performance culture with a focus on accountability and collaboration
• Organisational focus on individual professional development
• Organisation which encourages a collaborative approach.

Benefits

• Structured training and development
• Opportunity for professional development and career growth
• Pathway to becoming a Financial Advisor.