Client Service Consultant

Slater & Gordon Lawyers; Melbourne; Hybrid; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid work environment

Shutdown leave (week)

Paid parental leave

Extra-long service leave

Learning and development opportunities

Job summary

Slater and Gordon Lawyers is seeking a Casual Client Services Consultant in Melbourne to join our inbound call centre. You will be the first point of contact for potential clients, generating appointments and handling inquiries with empathy and efficiency.

No legal experience is required; full training (3–4 weeks) will be provided. A minimum of 2.5 days availability and Australian working rights are required for this role within our Superannuation team.

Qualifications

• No legal experience required; full training provided (3–4 weeks).
• Australian citizen or permanent resident or valid visa with working rights in Australia.
• Minimum 2.5 days availability.
• Excellent communication and listening skills; empathetic and caring.

Responsibilities

• Generating appointments for Lawyers with Clients
• Managing and ensuring an effective resolution of all prospective and existing client enquiries
• Following up of all prospective client enquiries and assist in handling any objections
• Maintaining a superior level of client service, including both inbound and outbound calls
• Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist
• Ensuring solicitors receive accurate information of prospective clients and their matters
• Ensuring all information recorded in relation to prospective and existing clients is accurate
• Ensuring all client information is treated in a professional and confidential manner
• Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources
• Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria

Skills

Customer service

Phone communication

Active listening

Empathy

Problem solving

Team player

Job description

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

• week of shutdown leave
• paid parental leave
• extra-long service leave
• ongoing learning and professional development opportunities

What are we looking for?

Our team is growing and we are on the lookout for Client Services Consultants to join our team and work as part of our inbound call centre located in Melbourne. These are Casual roles and we are looking for minimum 2.5 days availability.

Working within our Superannuation team you are the first person that a client meets in theirlegal journey. It is vital that our team members aregreat listeners, strong communicators and above all empathetic and caring – ensuringthat we create a connection with our possible clients.

If you are someone wholoves customer service and the opportunity to work in a contact centreenvironment, then this role could be for you.

Your duties and responsibilities will include:

• Generating appointments for Lawyers with Clients
• Managing and ensuring an effective resolution of all prospective and existing client enquiries
• Following up of all prospective client enquiries and assist in handling any objections
• Maintaining a superior level of client service, including both inbound and outbound calls
• Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist
• Ensuring solicitors receive accurate information of prospective clients and their matters
• Ensuring all information recorded in relation to prospective and existing clients is accurate
• Ensuring all client information is treated in a professional and confidential manner
• Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources
• Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria

What will you bring?

We are looking forcandidates who are proactive, love customer service, and are confident on thephone speaking with potential new clients - with the view to make appointmentswith our legal teams.

No legal experience isnecessary. Full training will be provided (3-4 week trainingcomponent).

To be successful you will need to demonstrate:

• Tech savvy. Someone that can use multiple computer systems at the one time, whilstrecording information when speaking with a client
• Inbound or Outboundcalling experience (highly desirable)
• An excellentcommunicator and listener
• A creative thinker whoenjoys problem solving
• Resilient andcomfortable with the pressures of a busy call centre environment
• Someone who loves achallenge and motivated by individual and team goals
• Working in a fun,positive team environment

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country

Slater and Gordonacknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion

Slater and Gordonis committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.We understandthat everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.