Client Relationship Manager – Education

Jobtailor

Australia

On-site

AUD 90,000 - 150,000

Full time

14 days+

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Job summary

Jobtailor in Australia seeks an experienced account manager to build lasting relationships with senior and operational stakeholders, drive onboarding and training, and present products in a consultative way. You will lead integration projects with solutions teams and create strategic account plans to maximise revenue and growth.

You will manage contract renewals, pricing negotiations, and product expansions while staying the internal expert on payment products and cross-functional collaboration.

Qualifications

5+ years of experience in account management or client success.
Ideally strong experience in International Higher Education, Education Management or and Payments.
Ability to engage remote stakeholders & work well with a remote team.
Willingness to travel (20-25%).
First class written and verbal communication skills.
Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
Strong attention to detail, time management and organisational skills.
Excellent interpersonal, analytical and planning skills in a multicultural environment.
Problem Solving and project management skills.
The ability to work alone as well as part of a team in a fast-moving environment.
Takes initiative, willing to engage internally and externally.

Responsibilities

Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals.
Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
Present products and services to clients in an informative, educational, and consultative manner.
Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue.
Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
Perform accurate updates to CRM for timely availability of information.
Monitor/report/review utilisation, payers, and revenue.
Give appropriate attention to escalations.
Conduct regular reviews with customer success team to ensure product and service satisfaction.
Provide continuous training and resource material management to all relevant client departments.

Skills

Account Management

Client Success

International Higher Education

Payments

Project Management

Communication Skills

Presentation Skills

Attention to Detail

Problem Solving

Time Management

Education

Bachelor Degree in Business

Bachelor Degree in Communications

Bachelor Degree in Marketing

Bachelor Degree in Management

Tools

CRM Management

Contract Negotiation

Job description

Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals.
Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
Present products and services to clients in an informative, educational, and consultative manner.
Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue.
Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
Perform accurate updates to CRM for timely availability of information.
Monitor/report/review utilisation, payers, and revenue.
Give appropriate attention to escalations.
Conduct regular reviews with customer success team to ensure product and service satisfaction.
Provide continuous training and resource material management to all relevant client departments.

Requirements

5+ years of experience in account management or client success.
Ideally strong experience in International Higher Education, Education Management or and Payments.
Ability to engage remote stakeholders & work well with a remote team.
Willingness to travel (20-25%).
First class written and verbal communication skills.
Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
Strong attention to detail, time management and organisational skills.
Excellent interpersonal, analytical and planning skills in a multicultural environment.
Problem Solving and project management skills.
The ability to work alone as well as part of a team in a fast-moving environment.
Takes initiative, willing to engage internally and externally.
Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.

Core Competencies

Demonstrates expertise in Account Management and Client Success, with a strong focus on building relationships, strategic planning, and delivering value-added services. Proficient in managing commercial activities, collaborating across teams, and providing training and support in a multicultural environment.

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