Client Reception and Administration Officer

ACSO; Traralgon; On-site; AUD 72,000 - 78,000; Full time

Benefits offered by this job

Salary packaging

Superannuation 12%

Annual leave loading

Flexible working

Learning & development

Career progression

Wellbeing programs

Inclusion & diversity

Job summary

ACSO is seeking a Client Reception and Administration Officer in Victoria. You will be the first point of contact for clients and visitors, delivering a welcoming front of house experience while supporting the broader Facilities team and the national phone line.

The role offers full-time permanent employment with salary packaging options and generous leave provisions. You will coordinate admin duties, support multiple programs, and contribute to a positive, inclusive workplace.

Qualifications

• Certificate IV in office administration or relevant experience desirable.
• Strong administrative, communication and interpersonal skills.
• Ability to manage busy and stressful situations.
• Strong organisational and time management abilities.
• Ability to manage multiple priorities with limited supervision.
• Ability to work well in a team and under remote working conditions.
• Proficient in MS Office (Word, Outlook, Excel).

Responsibilities

• Deliver a welcoming front of house presence and support daily operations.
• Provide administrative and reception support for the Sunshine Hub.
• Assist Fleet and Administration Coordinator with fleet tasks and vehicle coordination.
• Drive fleet vehicles to various locations as required.

Skills

Administrative skills

Communication

Interpersonal skills

Time management

Multitasking

Confidentiality

Teamwork

Remote work capability

Education

Certificate IV in office administration

Tools

MS Office

Job description

Client Reception and Administration Officer

1d ago , from Australian Community Support Organisation

• Looking for a rewarding role with salary packaging available (that means you keep more of your money- our employees save about $5,500 a year on average)?
• Thrive on building positive relationships and delivering exceptional customer service, with the communication skills to confidently engage with a diverse range of people?
• Bring a warm, professional approach and excellent telephone manner, creating a welcoming experience for every client, visitor and stakeholder?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting people to thrive. If all of this sounds like you, read on!

What ACSO can offer you

• Full time, permanent position
• $71,590.48 - $78,111.28 base salary dependent on skill and experience + 12% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
• Salary packaging available- Our employees save about $5,500 a year on average
• Annual leave loading of 17.5%
• Flexible working arrangements - includes options for an accrued day off and compressed hours =.
• Learning and development opportunities-including access to ACSO's leadership development program and a dedicated leadership coach. In house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.
• Career progression opportunities-leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs
• Wellbeing initiatives- such as free flu vaccines, professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
• Dedicated inclusion and diversity initiativesto support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role

The Reception and Administration role is pivotal for the smooth day to day running of our offices. It is the first point of contact for all our clients and visitors providing support for all daily interactions across our programs.

In this role, you will deliver a welcoming and professional front of house presence at ACSO whilst working as part of the broader Facilities team and on our National Phone Line as well as providing administrative and reception support for the Sunshine Hub. Our national phone line takes calls from Victoria and Queensland supporting programs which include Casework Services, Alcohol and Other Drugs (AOD) and Mental Health, Community Offenders Advice and Treatment Service (COATS), Community Re-Entry Services Team (CREST) and Residential Services. You will also assist the ACSO Fleet and Administration Coordinator with a wide variety of fleet related tasks such as ensuring vehicles up to date, follow up of fines, car cleaning co-ordination and other duties as required, including driving of fleet vehicles to various locations which may include to other Regions within Victoria.

What we're looking for

• Certificate IV in office administration and/or relevant experience working in a forensic administrative/reception environment desirable.
• Very good administrative, communication and interpersonal skills, and an ability to liaise with consumers, stakeholders and peers
• Ability to manage busy and stressful situations
• Demonstrated organisational and time management skills
• Ability to manage multiple and conflicting priorities under limited supervision
• Ability to work effectively as a team member with minimal supervision and under remote working conditions
• Demonstrated computer skills in the use of MS Office, particularly Word, Outlook and Excel
• An understanding that the majority of client groups that ACSO services have been involved in the criminal justice system and the skills required to deal with a variety of client behaviours consistent with this cohort
• Ability to maintain strict confidentiality particularly with regards to client privacy and sensitive organisational information
• Previous experience working in the community services sector with client presenting with complex needs would be an advantage.

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.