Client Onboarding Product Analyst (Sydney)

Delta Capita; New South Wales; Hybrid; AUD 85,000 - 120,000; Full time

Job summary

A global consulting firm based in Sydney is seeking a Client Onboarding Product Analyst to translate business needs into technical execution. The role involves managing the backlog, ensuring detailed requirements are met, and supporting governance standards. Candidates should have at least 5 years of experience, proficiency in Jira and Confluence, and strong analytical skills. The position offers a hybrid working model with a minimum of 3 days in the office weekly.

Qualifications

• At least 5 years experience in a product analyst role.
• Ability to break down high-level requirements into detailed user stories.
• Experience with regulatory requirements such as KYC / AML.

Responsibilities

• Maintain 'living documentation' in Confluence and ensure quality in Jira.
• Coordinate UAT by writing test scenarios and triaging bugs.
• Create detailed process maps to identify friction points in onboarding.

Skills

Analytical Rigor

Documentation Excellence

Visual Communication

Regulatory Awareness

Technical Aptitude

Tools

Jira

Confluence

Visio

Lucidchart

Job description

Role Overview

The Client Onboarding Product Analyst plays a vital role in the delivery squad, acting as the primary translator between business needs and technical execution. Reporting to the Client Onboarding Product Owner, you will focus on the detailed elaboration of requirements, data analysis, and the maintenance of rigorous Agile Ways of Working.

While the Product Owner defines the \"What\" and the \"Why,\" you are responsible for defining the \"How.\" You will ensure that the backlog is healthy, requirements are crystal clear, and that governance standards are met before development begins.

Role and Responsibilities

Support Governance & Agile Practices

• Backlog Hygiene: Act as the gatekeeper for Jira quality. Ensure all User Stories meet the \"Definition of Ready\" (DoR) by having complete descriptions, acceptance criteria, and attached wireframes before Sprint Planning.
• Documentation Stewardship: Maintain the \"living documentation\" in Confluence. You are responsible for updating functional specifications, data dictionaries, and process flows to reflect real-time changes.
• Monitor Jira hygiene to ensure accurate reporting. Track that tickets are moved correctly through workflows and that all necessary compliance fields are populated to support audit trails.
• Ceremony Support: Assist the Scrum Master and PO in facilitating refinement sessions by preparing data and context for the developers beforehand.

Requirements Engineering & Delivery Support

• Requirement Translation: Break down high-level Epics provided by the Product Owner into atomic, detailed User Stories. Write specific Acceptance Criteria.
• Data Analysis: Perform detailed data mapping for integrations (e.g., Fenergo to Core Banking). Identify exactly which data fields need to move, their format, and validation rules.
• UAT Coordination: Support the \"UAT & Verification\" phase by writing test scenarios, triaging bugs raised by business users, and validating that fixes meet the original requirements.
• Defect Triage: Analyze production issues to determine if they are bugs or new feature requests, providing the PO with the data needed to prioritize fixes.

Process Analysis & Stakeholder Engagement

• Process Mapping: Create detailed \"As-Is\" and \"To-Be\" process maps (using Visio / Lucid) to identify friction points in the current onboarding journey.
• SME Workshops: Lead working sessions with Subject Matter Experts (AML, Credit, Ops) to extract specific logic rules and edge cases that the Product Owner may not have uncovered.
• Impact Analysis: Before a change is prioritized, assess the downstream impact on other systems and reporting, ensuring no regression issues occur.

Requirements

Skills and Experience

As a Product Analyst, you are expected to be detail-oriented, inquisitive, and structured with at least 5 years experience.

You will have the following core competencies

• Analytical Rigor: Ability to dig into complex data and workflows. You don't just accept requirements; you challenge them to understand the root cause.
• Documentation Excellence: Expert proficiency in Jira and Confluence. You take pride in creating tickets and pages that are easy for developers to understand.
• Visual Communication: Strong skills in process mapping tools (Visio, Lucidchart) to visualize complex CLM workflows.
• Regulatory Awareness: Foundational knowledge of KYC / AML regulations to understand why certain data fields and checks are mandatory.
• Technical Aptitude: Ability to read basic API documentation (Swagger / Postman) and understand SQL queries is highly desirable.

You will demonstrate the following behaviors

• The \"Details\" Person: Spot the edge cases that others miss (e.g., \"What happens if the client has a dual nationality?\").
• Proactive Communicator: You don't wait for the PO to ask for updates; you flag data gaps or blockers immediately.
• Curious Learner: You are eager to understand the end-to-end banking ecosystem, not just your specific module.
• Bridge Builder: You can speak \"Tech\" to developers and \"Business\" to bankers, ensuring nothing gets lost in translation.

How We Work

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and / or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent, full-time position located in Sydney, Australia. As the selection and interview process is ongoing, please submit your application in English as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for Australia is mandatory.

Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the client's offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.

Who We Are

Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.