Client Delivery & Implementation Lead (Higher Education Saas)

Autoenrol.Ai; City of Melbourne; On-site; AUD 120,000 - 145,000; Full time

Job summary

A leading AI SaaS platform is seeking a Client Delivery & Implementation Lead to manage the deployment process for universities. This role requires significant ownership and coordination across multiple departments, ensuring the AutoEnrol solution is effectively implemented. Ideal candidates will have a background in university admissions and experience with SaaS solutions, supported by strong communication skills. The position offers a competitive base salary between AUD 120,000 and AUD 145,000 plus additional benefits.

Benefits

Employee Share Options

Qualifications

• Experience in university international admissions is essential.
• Experience in SaaS implementations or higher education systems is necessary.
• Strong ability to manage complex, multi-departmental stakeholders.

Responsibilities

• Manage full onboarding and implementation cycles for university clients.
• Act as primary day-to-day contact for clients.
• Coordinate all stakeholders: university teams and third-party vendors.

Skills

Experience in university international admissions

SaaS implementations

Stakeholder management

Excellent communication skills

High technical literacy

Basic SQL ability

Knowledge of AI tools

Job description

Client Delivery & Implementation Lead (Higher Education SaaS)

AutoEnrol is a fast growing AI SaaS platform automating university admissions through intelligent rule processing, workflow automation, and integrations with systems such as StudyLink, DreamApply, Tribal, CRMs, and Student Management Systems.

We work with leading universities to streamline decision making, reduce staff workload, and improve applicant experience.

As we scale, we need a dedicated delivery leader to support complex enterprise implementation projects.

ROLE SUMMARY

We are hiring a Client Delivery and Implementation Lead to oversee the successful deployment of AutoEnrol for large universities.

This is a client facing, high ownership role requiring excellent stakeholder management, project coordination, and technical literacy.

You will coordinate multiple groups: university admissions, international recruitment, IT, Edified (our success partner), our CTO, and external systems such as StudyLink.

You will ensure the AutoEnrol solution is efficiently approved, implemented, tested, and deployed.

KEY RESPONSIBILITIES

• Manage full onboarding and implementation cycles for university clients.
• Act as primary day-to-day contact for clients during delivery.
• Coordinate all stakeholders: university teams, partners (e.g., Edified), engineering, and third-party vendors.
• Maintain project plans, timelines, risks, and communication flows.
• Ensure courses are onboarded, approved, and implemented correctly.
• Support integrations between AutoEnrol, StudyLink, and CRMs or SIS systems.
• Run weekly client stand‑ups, workshops, testing cycles, and go‑live support.
• Provide clear documentation and structured requirements to the technical team in the UK.
• Ensure client satisfaction by addressing issues early and maintaining strong relationships.
• Capture improvement opportunities and support scaling of implementation processes.
• QA of new release versions and QA of new courses as they are onboarded into the AutoEnrol solution.

REQUIRED SKILLS AND EXPERIENCE

• Experience in university international admissions is essential.
• Experience in SaaS implementations, higher education systems, EdTech enterprise onboarding, TPM, or similar.
• Strong ability to manage complex, multi‑departmental stakeholders.
• Excellent communication and client‑facing presentation skills.
• High technical literacy including knowledge of APIs, system workflows, integrations and systems of record (e.g., StudyLink).
• Highly organised, structured, and confident navigating ambiguity.
• Basic SQL ability advantageous, but not essential.
• Working knowledge of AI tools (ChatGPT, Google Gemini).

ATTRIBUTES

• Relationship builder with high emotional intelligence.
• Resourceful and calm under pressure.
• Strong ownership mindset.
• Detail oriented with ability to see the whole project ecosystem.

COMPENSATION

• Base Salary AUD $120,000 to $145,000 plus super.
• Employee Share Options.

To apply for this position please contact: Steve Jones,

Seniority level: Mid-Senior level

Employment type: Full-time

Industries: Technology, Information and Internet