Client & Complaints Policy Advisor

Queensland Government; Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

Queensland Government is seeking an Advisor to support complaints management and operational improvement for clients and the community in Brisbane. The role involves handling complaints and enquiries, advising on NDIS concerns, and contributing to policy and procedure development.

The position requires staying informed on current matters, analytical thinking, problem solving, and coordinating workflow to drive better outcomes for clients and stakeholders.

Qualifications

• Experience in complaints management.
• Ability to assess and respond to concerns and enquiries.
• Knowledge of NDIS-related concerns and legislative issues.

Responsibilities

• Contribute to implementing operational processes to support a culture that welcomes complaints from clients and the community.
• Review, assess and manage complaints and enquiries to identify opportunities for continuous improvement.
• Liaise with clients about complaints and provide authoritative advice on complaint matters including NDIS concerns.

Skills

Analytical thinking

Problem solving

Stakeholder engagement

Workflow coordination

Job description

Queensland Government is seeking an Advisor to support complaints management and operational improvement for clients and the community in Brisbane. The role involves handling complaints and enquiries, advising on NDIS concerns, and contributing to policy and procedure development.

The position requires staying informed on current matters, analytical thinking, problem solving, and coordinating workflow to drive better outcomes for clients and stakeholders.