Client Advisor (Full-Time, Castlereagh)

Valentino; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Job summary

Valentino in Sydney is seeking a proactive sales-focused professional to drive store performance through strategic client engagement and in-depth product storytelling.

You will implement advanced selling techniques, maintain KPI-driven client experiences, and support operations from stock management to after-sales and data capture. The role emphasizes mentoring junior staff and collaborating with store leadership to elevate performance.

Qualifications

• Sales achievement: exceed individual sales targets and drive store sales through proactive client engagement and strategic selling techniques.

Responsibilities

• Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
• KPIs Mastery: Demonstrate understanding of how each step of the client experience affects KPIs and use styling to boost cross-selling and average ticket size.
• Client Engagement: Retain existing clients and recruit new and potential clients with bespoke engagement strategies across walk-ins, private appointments, distance sales and partnerships.
• Client data acquisition: collect data from new potential clients and enrich the prospect database while maintaining the current client list.
• Product Knowledge: possess expert-level knowledge of Valentino creations and tell their stories to staff and clients.
• Operational compliance: follow all guidelines including after-sales, transfers, consignment processes and documentation management; support cycle counts and stock takes.
• Tool proficiency: use Smart XP, MY-V XP, PRISM, SAP, Training App and After Sales App to streamline store activities; mentor junior staff in their use.
• Team communication: relay information to store management and share insights to improve operations and client engagement.
• Mentorship: guide junior staff to deliver exceptional client service and sales performance.

Job description

Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.

KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

Clienteling

Client Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.

Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

Product (care & knowledge)

Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

Operations

Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.

Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)

Team

Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.

Mentor junior staff to achieve exceptional client service and sales performance.

Core Competencies

Team Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.

Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.

Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.

Operational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.

Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.