Client Advisor, Christmas Casual (QueensPlaza)

Burberry Pacific Pty Ltd; Brisbane; On-site; AUD 52,000 - 70,000; Full time

Job summary

Burberry Pacific Pty Ltd is seeking a Client Advisor for a Christmas Casual role at QueensPlaza, Brisbane. You will build relationships with new and existing clients, delivering a personalised, elevated shopping experience while driving sales and brand loyalty.

You will operate with passion for fashion and luxury, applying product knowledge and styling expertise to inspire clients and sustain the Burberry experience across every interaction.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Previous experience in Clientelling.
• Fluent in local language; English proficiency is desirable.

Responsibilities

• Meet and exceed individual and store sales and other commercial KPIs.
• Inspire clients with storytelling and passion for the Burberry brand.
• Provide luxury service and expert knowledge in products, fashion and styling.
• Follow the client journey to elevate the client experience and close sales.
• Deliver after-sales service and assist with inventory and store operations.
• Maintain Burberry visual standards and foster a positive team climate.
• Build meaningful client relationships and work by appointment to promote loyalty.

Skills

Clienteling

Sales excellence

Styling knowledge

Job description

Client Advisor, Christmas Casual (QueensPlaza)

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Senior Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Senior Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients.

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients.

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets.

Previous experience in Clientelling.

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team.

Fluent in local language; English proficiency is desirable.

Other language knowledge is desirable.

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team.

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling.

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.

Results driven and commercial mindset.

Flexible, collaborative and adaptable approach to work

The Company designs, develops, makes and sells products under the Burberry brand. Product design and development are centred in Burberry’s London headquarters. Fabrics and other materials are bought from, and finished products manufactured at, both Company-owned facilities in the UK and through an external supplier network, predominantly located in Europe. Creative and marketing content and programmes are developed internally to engage and connect the brand and its products with consumers. Burberry products are sold globally through its stores and online at Burberry.com, as well as through third-party wholesale customers, both offline and online. In a few selected areas, Burberry uses the product and distribution expertise of licensing partners. These activities are executed by a global team of almost 11,000 employees.

Source: This is an extract from the company's own website.

The Company designs, develops, makes and sells products under the Burberry brand. Product design and development are centred in Burberry’s London headquarters. Fabrics and other materials are bought from, and finished products manufactured at, both Company-owned facilities in the UK and through an external supplier network, predominantly located in Europe. Creative and marketing content and programmes are developed internally to engage and connect the brand and its products with consumers. Burberry products are sold globally through its stores and online at Burberry.com, as well as through third-party wholesale customers, both offline and online. In a few selected areas, Burberry uses the product and distribution expertise of licensing partners. These activities are executed by a global team of almost 11,000 employees.

Source: This is an extract from the company's own website.

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