Client Advisor

Cullen Jewellery; City of Melbourne; On-site; AUD 49,000 - 54,000; Part time

Job summary

A premium jewellery brand in Melbourne is seeking a Client Advisor to provide bespoke consultations to clients. This part-time role involves assisting clients in selecting jewellery, coordinating aftercare services, and promoting the company's ethical practices. Ideal candidates should have sales experience, strong organisational skills, and a passion for jewellery. We offer a supportive work environment and competitive benefits. This position is a great opportunity to grow your career in the jewellery industry.

Benefits

Employee Assistance Program

Generous staff discounts

Paid volunteer leave

Team wellbeing initiatives

Qualifications

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry.
• Strong organisational and time management abilities.
• Ability to work effectively as part of a team.

Responsibilities

• Assist clients in selecting jewellery through consultations.
• Coordinate aftercare services consultations.
• Promote ethical practices and community initiatives.
• Ensure cleanliness of showroom areas.
• Manage product displays and stock takes.

Skills

Sales experience

Attention to detail

Organisational skills

Teamwork

Job description

About us :

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital‑first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position -

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. We are hiring for a part‑time permanent position at our beautiful showroom in Melbourne with the following working hours :

Part‑time 30 hours per week -

• Monday 9am‑5pm
• Thursday 11am‑7pm
• Friday 11am‑7pm
• Saturday 8am‑4pm

If you have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key Responsibilities include -

• Through in‑person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad‑hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• The right to work in Australia; and
• Capacity to work on the provided roster consistently.

What we offer :

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members a range of benefits including :

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia / Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this part‑time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!

Compensation details : 49000-54000