Clerk (Outpatient Clinics) (501822L3)

Service Tasmania; City of Burnie; On-site; AUD 66,000 - 71,000; Full time

Job summary

A healthcare organization in Tasmania seeks to fill multiple full-time and part-time administrative positions at the Northwest Regional Hospital. The role involves providing clerical and reception services while maintaining patient waitlists and ensuring compliance with agency policies. The ideal candidate will exhibit excellent customer service and time management skills and be comfortable working in a fast-paced, multidisciplinary environment. Opportunities for professional development and various benefits are offered. Apply to make a meaningful community impact!

Benefits

Professional development opportunities

Fitness Passport access

Range of leave entitlements

Qualifications

• Experience in a healthcare setting is desirable.
• Successful completion of a relevant course in administration is preferred.

Responsibilities

• Provide high standard customer-focused clerical and administrative services.
• Manage patient waitlists for specialty services.
• Maintain confidentiality as per agency policies.
• Ensure all systems are maintained in accordance with guidelines.

Skills

Customer service

Time management

Adaptability

Multidisciplinary teamwork

Education

Recognised course in business/office administration

Medical terminology course

Job description

The Team:

This role will work as part of the Outpatients Clinics team at the Northwest Regional Hospital.

The Outpatient Department at the Northwest Regional Hospital has 14 consulting rooms. We offer general medical, surgical, gynaecology, orthopaedic, respiratory, paediatric, stomal therapy, cardiology, cardiac rehab, neurology, neurosurgical, dermatology, endocrinology, infectious diseases, nephrology, staff health and various procedure clinics and nurse led clinics.

The team consists of administrative staff, nursing (EN and RN), graduate nurses, CNCs, Nurse Practitioner, and technicians. The environment is fast paced, ever changing and requires excellent time management skills on all levels.

The Role:

• Provide and maintain a high standard of customer focused clerical, administrative and reception services.
• Manage and maintain patient waitlists for speciality services.
• Maintain confidentiality and work according to all Agency policies, procedures and guidelines.
• Ensure all information management systems are maintained and processes conducted in accordance with the relevant guidelines and protocols of the Agency.

You will need:

• To adapt to change regularly.
• To work in a multidisciplinary team environment.
• To deliver holistic care to our patients supporting their journey through the outpatient clinics, including waitlist and referral management.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania:

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment:

Multiple permanent full time and/or part time, day worker positions, working up to 76hours per fortnight, commencing as soon as you would like to join our team!

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary:

$66,049 to $70,993 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility:

Applicants should note the following criteria are desirable:

• Successful Completion of, or a willingness to undertake, a recognised course in business/office administration and medical terminology
• Demonstrated experience in a healthcare setting

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

Generic Clerk (MCH-NWRH) Band 2 (July 2023) CSU.docx

Application Guide:

Department of Health - Applicant Guide Sep 2024.docx

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*applications from Recruitment agencies will not be accepted for this role

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Allison Coull
Phone number: [phone]
Email address:[e-mail]

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.