Claims Team Leader: People Coach & Customer Focus

at; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A not-for-profit organization in Melbourne is seeking a Team Leader to manage a small team of Claims Officers in a full-time hybrid role. Responsibilities include overseeing the claims process, fostering a collaborative culture, and driving customer service. Ideal candidates will have experience in claims management and excellent communication skills. This position offers a supportive work environment with progressive leave entitlements.

Benefits

Hybrid working model

Inclusive leave entitlements

Supportive work environment

Qualifications

• Proven experience in claims management and financial services.
• Strong interpersonal skills to build trust with stakeholders.
• Experience managing performance through metrics.

Responsibilities

• Lead and mentor Claims Officers to meet CLSR objectives.
• Manage the claims process from eligibility to payment.
• Drive a customer service culture for claimants.

Skills

Coaching and mentoring

Claims management

Problem-solving

Communication skills

Attention to detail

Education

Tertiary qualifications in finance, business or leadership

Tools

Microsoft Excel

Power BI

Job description

A not-for-profit organization in Melbourne is seeking a Team Leader to manage a small team of Claims Officers in a full-time hybrid role. Responsibilities include overseeing the claims process, fostering a collaborative culture, and driving customer service. Ideal candidates will have experience in claims management and excellent communication skills. This position offers a supportive work environment with progressive leave entitlements.