Claims Liaison Officer

Cover-More Travel Insurance; City of Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

A leading insurance provider in Brisbane is seeking a Claims Liaison Officer to manage customer claims efficiently. You will assist with 3rd Party Service Providers, audit functions, and ensure smooth communication with stakeholders. Ideal for candidates with customer service experience and a passion for helping others. The role offers hybrid work flexibility and opportunities for career growth.

Benefits

Comprehensive training

Flexible working hours

Paid parental leave

Free travel insurance

Diversity and inclusion initiatives

Qualifications

• Proven experience in a similar role, e.g. administration, financial auditing, claims, customer service.
• Strong ability to observe patterns and manage stakeholder conversations.

Responsibilities

• Be the first point of contact for customers for a positive claims process.
• Assist with managing 3rd Party Service Providers and Claims Payment processes.
• Oversee administrative tasks for specific partners on an onshore portfolio.
• Complete payment audit functions and determine case coverage.
• Act as primary contact for administrative-level escalations and claims.

Skills

Customer service

Communication skills

Administrative skills

Financial auditing

Claims processing

Job description

Cover-More Travel Insurance – Brisbane QLD

Are you ready to grow your career in Insurance?

Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with!

We have multiple Claims Liaison Officer positions to commence in the first weeks of December. You’ll receive comprehensive training in the office (approx. 8 – 12 weeks) and then have the flexibility of working from home 5 days a fortnight.

So, what’s the job?

• You’ll be the first point of contact with our customers (mainly via phone) to ensure an efficient and positive claims process
• You’ll be responsible for assisting with the management of the 3rd Party Service Providers and Claims Payment processes
• You’ll oversee administrative tasks relating to an onshore portfolio for specific partners
• You’ll complete payment audit functions including liaising with Providers, Internal and External Stakeholders, reconciliation of accounts and determining case coverage
• You’ll act as the primary contact point for administrative-level escalations and claims, ensuring turnaround and processing in alignment with GICOP and AFCA legislation

And what are we looking for?

• You’ll have a passion for providing leading customer service
• You’ll have strong communication skills with the ability to both build rapport and have difficult conversations with stakeholders as required
• You’ll have proven experience in a similar role eg administration, financial auditing, claims, customer service
• You’ll have the ability to detect and observe patterns
• You’ll ideally possess a strong understanding of insurances processes and legislation

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need. For you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together! Please note we will review applications as they are received so do not delay in applying!

To learn more about working at Zurich Cover-More, check out our careers and benefits page!