Claims Governance & Risk Specialist

SmartRecruiters, Inc.; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

TAL, one of Australia’s leading life insurers, is hiring a Claims Governance & Risk Specialist to strengthen risk and governance in our claims function. You’ll enable informed, compliant decision-making across channels and portfolios, reinforcing trust with customers, partners and regulators.

In this role you will provide risk insights, identify trends, drive continuous improvement with stakeholders, enhance complaint outcomes, and lead regulatory responses.

Qualifications

• Demonstrated experience in risk, compliance or technical claims within a regulated environment
• Strong understanding of life insurance frameworks, claims handling and regulatory requirements
• Ability to analyse problems and deliver practical solutions that improve processes and outcomes
• Confident communicator who can translate technical concepts into clear, meaningful insights
• Proven ability to influence stakeholders and build strong relationships across all levels
• Collaborative team player with a proactive mindset and commitment to continuous improvement

Responsibilities

• Provide risk and governance insights that enable compliant, commercially sound claims decisions
• Identify and address risk trends, delivering recommendations that strengthen claims practices
• Drive continuous improvement by partnering with stakeholders to uplift processes, controls and training
• Enhance complaints outcomes by analysing trends and improving resolution approaches and capability
• Lead regulatory and audit responses, ensuring high-quality outputs and timely issue remediation
• Support risk culture by helping teams identify, manage and monitor risk and compliance effectively

Skills

Risk & Compliance

Claims governance

Regulatory knowledge

Stakeholder management

Data analysis

Clear communication

Job description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Permanent opportunity open to candidates based in Sydney, Melbourne or Brisbane

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do.

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.

Job Description

As a Claims Governance & Risk Specialist, you’ll play a key role in strengthening how TAL supports customers when they need us most. Working at the centre of our Claims function, you’ll help embed strong risk and governance practices that enable confident, consistent decision-making across all channels and portfolios. By contributing to proactive risk management and continuous improvement, this role helps build trust for our customers, our people and our regulators—supporting TAL’s purpose of helping Australians live better lives with clarity, care and confidence.

In this role you will:

• Provide risk and governance insights that enable compliant, commercially sound claims decisions
• Identify and address risk trends, delivering recommendations that strengthen claims practices
• Drive continuous improvement by partnering with stakeholders to uplift processes, controls and training
• Enhance complaints outcomes by analysing trends and improving resolution approaches and capability
• Lead regulatory and audit responses, ensuring high-quality outputs and timely issue remediation
• Support risk culture by helping teams identify, manage and monitor risk and compliance effectively

Qualifications

• Demonstrated experience in risk, compliance or technical claims within a regulated environment
• Strong understanding of life insurance frameworks, claims handling and regulatory requirements
• Ability to analyse problems and deliver practical solutions that improve processes and outcomes
• Confident communicator who can translate technical concepts into clear, meaningful insights
• Proven ability to influence stakeholders and build strong relationships across all levels
• Collaborative team player with a proactive mindset and commitment to continuous improvement

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.