Claims Assistant

Sedgwick; Western Australia; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

A global claims management company in Western Australia is seeking a Claims Assistant to support client accounts and enhance customer service. The ideal candidate will demonstrate strong time management, customer service experience, and advanced Microsoft Office skills. Additional benefits include a hybrid working arrangement and educational access. Applicants should possess a positive attitude and the capability to multitask effectively within a fast-paced environment.

Benefits

Hybrid working arrangement

Access to over 15,000 courses

Increased superannuation contributions

Qualifications

• Ability to multitask in a fast-paced environment.
• Demonstrated experience in a customer service environment.
• Positive attitude and willingness to learn.

Responsibilities

• Setting up and managing claim files.
• Manage customer and client enquiries.
• Providing proactive administrative support.

Skills

Time management skills

Customer service experience

Advanced Microsoft Office skills

Job description

Claims Assistant

Are you looking to build a career in insurance? As a Claims Assistant you will be an integral part of the team supporting one of our key client accounts. Utilise your high level of administration and customer service skills and get trained on claims management and client engagement.

What are my accountabilities?

• Setting up and managing claim files
• Manage customer and client enquiries and provide positive and effective solutions
• Providing proactive administrative support to the team
• Professional written correspondence, including reports and emails
• Liaising with customer, clients and suppliers to enable the speedy resolution of claims
• Assisting to manage inbound calls and emails

About you

• Time management skills including the ability to multitask
• Ability to work autonomously and in a fast-paced environment
• Advanced skills in Microsoft office are ideal
• Demonstrated experience in a customer service environment
• Positive attitude and a willingness to learn to build your career with us

Caring Culture

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

Some of the Benefits of working with us are:

• Hybrid working arrangement. #LI-Hybrid
• Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
• +0.5% on top of Superannuation Guarantee
• Domestic and International Career Pathways
• Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.