Claims and Litigation Officer

NSW Health; Council of the City of Sydney; Hybrid; AUD 104,000 - 108,000; Full time

Job summary

A government health organization in New South Wales is seeking a Claims & Litigation Officer to support their staff in challenging situations. This role involves managing diverse cases with accuracy and compassion while communicating with stakeholders. Ideal candidates will be organized and detail-focused, with strong computer skills. The position offers permanent employment with hybrid work opportunities and a competitive salary package.

Benefits

Flexible or Hybrid Work Agreements

Paid Allocated Day Off (ADO) each month

Generous salary packaging options

Career development opportunities

Modern workplace amenities

Qualifications

• Experience in managing high-volume workloads under pressure.
• Ability to communicate and handle confidential information with care.
• Proficient in interpreting policies and procedures.

Responsibilities

• Manage a high-volume workload with competing deadlines.
• Communicate with employees facing medical or financial stress.
• Interpret and apply legislation, awards, policies and procedures.
• Ensure service level agreements are met and records are audit-ready.
• Sourcing historical information from multiple systems.

Skills

Empathy

Organizational skills

Detail-oriented

Computer skills

Job description

Position Title: Claims & Litigation Officer

Employment Type: Permanent Full-time

Salary Range: $104,517.33 - $107,557.25 per annum + 12% super and benefits (Snr Admin Off Gde 1)

Location: Negotiable between NSW Ambulance State Operations Centre, Sydney Olympic Park and Western Administration Office, Dubbo.

Application Close: Midnight on 04 December 2025

Make a meaningful impact by providing expert support to NSW Ambulance staff when they need it most.

About the Opportunity

An opportunity to play an important role in supporting NSW Ambulance staff during some of their most challenging moments. As the Claims & Litigation Officer, you'll manage a diverse and meaningful portfolio where no two days are the same. The role is fast‑paced and highly detail‑driven, with constant competing priorities, making it ideal for someone who thrives in a demanding environment and takes pride in delivering accurate, compassionate and high‑quality work. You’ll also work closely with a wide range of stakeholders and be part of a supportive team committed to service excellence.

What's on Offer

• Permanent employment, providing job security and stability
• Flexible or Hybrid Work Agreements may be negotiated
• Enjoy a healthy work‑life balance with one paid Allocated Day Off (ADO) each month, an additional public holiday, and a variety of leave options
• Generous salary packaging options to increase your take home pay up to $9k
• Sydney Olympic Park Office is modern, purpose‑built workspace with excellent transport connection and an array of cafes, restaurants and amenities in the vicinity
• Dubbo is a prime regional hub, where cafes and farms are within minutes of each other, walking distance to Orana Mall
• Genuine career development and advancement opportunities across the public sector

About You

You’re an experienced and organised professional who can stay calm under pressure and manage multiple tasks at once. You communicate with empathy, handle confidential information with care, and have the confidence to interpret policies, awards and procedures. You’re proactive, detail‑focused, and comfortable working both independently and as part of a team. Strong computer skills and the ability to quickly learn new systems will help you succeed in this role.

Responsibilities

• Managing a high‑volume workload with competing deadlines and shifting priorities
• Communicating with employees who may be facing medical or financial stress, requiring empathy and professionalism
• Interpreting and applying legislation, awards, policies and procedures
• Ensuring all service level agreements are met and records are accurate, complete and audit‑ready
• Sourcing historical information from multiple systems and databases

How to Apply

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: How do you ensure that you meet deadlines when you're juggling several high‑priority tasks, especially when priorities shift unexpectedly?
Question 2: Can you describe a time when you encountered a challenging situation while working independently? How did you solve it, and what was the result?

Contact People

Please contact Karen Gorrie on [e-mail] if you have any questions about this role. For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on [e-mail]. Support is also available through the Stepping Up website. Please contact [e-mail] if you require any adjustments to the recruitment process so we can support you to present your best self.

Additional Information

Applicants will be assessed against the essential criteria articulated in the role description. NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.

About NSW Ambulance

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values‑based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!