Claims Advisor — Empower Return-to-Work (Hybrid)

EML Australia; Newcastle City Council; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading claims management company in Newcastle is seeking a Claims Advisor to support injured workers through the claims process. You will handle inbound/outbound calls, collaborate with specialists, and manage claim administration. The role offers flexibility with work-from-home options after training. Ideal candidates will have empathy, excellent communication skills, and attention to detail. Join a culture that values diversity and employee benefits including parental leave and wellness programs.

Benefits

Discounted health insurance

Gym membership

Discounts at over 350 retailers

Paid parental leave

Comprehensive learning and development support

Qualifications

• Demonstrated high level of empathy and passion for customer service.
• Ability to manage multiple systems and adapt to changes effectively.
• Strong listening skills and proactive case management.

Responsibilities

• Assist workers and employers with the claims process.
• Manage claims to facilitate a sustainable return to work.
• Collaborate with specialists to provide expert support.

Skills

Empathy

Excellent communication skills

Attention to detail

Solution-focused mindset

Proficient use of Microsoft Office Suite

Job description

A leading claims management company in Newcastle is seeking a Claims Advisor to support injured workers through the claims process. You will handle inbound/outbound calls, collaborate with specialists, and manage claim administration. The role offers flexibility with work-from-home options after training. Ideal candidates will have empathy, excellent communication skills, and attention to detail. Join a culture that values diversity and employee benefits including parental leave and wellness programs.