Citycave Centre Manager

1Rockroad Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

City Cave Epping seeks a hands-on Centre Manager to lead daily operations, manage a team of reception staff and therapists, and drive memberships and packages.

You will actively participate in bookings, client relations, and local promotion efforts while maintaining high standards of cleanliness and customer experience. Weekend availability is essential to support peak times.

Qualifications

• Proactive, organised, reliable and sales‑oriented.
• Previous experience in wellness, beauty, massage, fitness, hospitality, retail or another customer‑facing business highly regarded.
• Strong communication and people‑management skills.
• Confidence to speak with customers about memberships and wellness services.
• Weekend availability is essential.
• Ability to work across weekends as part of a normal roster.
• Comfortable doing both sides of centre management: membership discussions and promotions, plus supporting operational tasks.
• Think like an operator and business builder, not simply an administrator.

Responsibilities

• Oversee the day-to-day operation of the centre, ensuring it runs smoothly, safely and professionally
• Lead, coordinate and support reception staff and massage therapists, including rostering, attendance and performance
• Deliver excellent customer service from greeting and service introduction through to checkout, rebooking and follow-up
• Be hands-on with centre operations, including room flipping between appointments, preparing treatment rooms, checking Float and Sauna rooms, maintaining presentation standards and supporting cleaning when required
• Monitor opening and closing procedures and ensure operational checklists are completed
• Maintain high standards of cleanliness, presentation, hygiene and customer experience throughout the centre
• Manage customer enquiries, feedback and complaints professionally and promptly
• Take ownership of sales performance, including memberships, packages, gift cards, rebooking and cross-selling appropriate wellness services
• Develop and execute local sales and marketing initiatives to increase new customers and repeat visits
• Build relationships with local businesses, retirement communities, gyms, health professionals and other potential referral partners

Skills

Proactive

Organised

Reliable

Sales-oriented

Job description

City Cave Epping is looking for a hands-on, energetic and commercially minded Centre Manager to lead the day-to-day operation of our Float & Wellness Centre. This is not a desk-only management role. You will work with customers, lead a team and actively participate in the operation of the centre, while playing an important role in growing memberships, packages, bookings and local awareness of City Cave Epping.

Key responsibilities

Oversee the day-to-day operation of the centre, ensuring it runs smoothly, safely and professionally

Lead, coordinate and support reception staff and massage therapists, including rostering, attendance and performance

Deliver excellent customer service from greeting and service introduction through to checkout, rebooking and follow-up

Be hands-on with centre operations, including room flipping between appointments, preparing treatment rooms, checking Float and Sauna rooms, maintaining presentation standards and supporting cleaning when required

Monitor opening and closing procedures and ensure operational checklists are completed

Maintain high standards of cleanliness, presentation, hygiene and customer experience throughout the centre

Manage customer enquiries, feedback and complaints professionally and promptly

Take ownership of sales performance, including memberships, packages, gift cards, rebooking and cross-selling appropriate wellness services

Develop and execute local sales and marketing initiatives to increase new customers and repeat visits

Build relationships with local businesses, retirement communities, gyms, health professionals and other potential referral partners

About you

Proactive, organised, reliable and sales-oriented

Previous experience in wellness, beauty, massage, fitness, hospitality, retail or another customer-facing business highly regarded

Strong communication and people-management skills

Confidence to speak with customers about memberships and wellness services

Weekend availability is essential

Ability to work across weekends as part of normal roster

Comfortable doing both sides of centre management: discussing memberships with customers or developing local promotions, and helping the team with operational tasks

Think like an operator and business builder, not simply an administrator

About us

City Cave Epping provides Float Therapy, Infrared Sauna and Massage services in a modern wellness environment focused on helping our clients relax, recover and improve their overall wellbeing.