Christmas Customer Assistant - Cafe - Stirling

Marks & Spencer; City Of Stirling; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc is recruiting for a busy café role within our store. You will be at the heart of the cafe, helping customers with great food and drink while keeping the operation smooth during peak periods.

You will use digital tools to take and fulfil orders quickly, maintain high food safety standards, and deliver five-star service even when the store is busy. Teamwork and flexibility are essential to succeed in this role.

Qualifications

• Must be digitally confident and able to use ordering tools to take and fulfil orders quickly.
• Maintain food safety standards at all times while managing queues.
• Deliver warm, five-star service under pressure during busy periods.
• Work well in a team and support colleagues to meet customer needs.
• Be flexible to work across shifts and adapt to store requirements.

Responsibilities

• Take and fulfil orders quickly using our ordering tools to keep customers moving.
• Maintain impeccable food safety standards while handling orders and queues.
• Deliver five-star service even at peak times in the café environment.
• Support colleagues and contribute to a high‑performance team culture.
• Adapt quickly to where needed and work with pace.

Job description

Work Pattern

Sunday 11:00 - 5:30
Friday 11:00 - 5:30pm
Saturday 11:00-5:30pm

Due to operational requirements, all successful candidates may be asked to work up to full‑time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas