Childcare Director/Manager

Green Garden Childcare; Penrith; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Mentorship from leadership

Staff discounts on childcare fees

Beautiful working environment

Job summary

Green Garden Childcare Centre in Penrith, NSW is seeking a detail‑oriented Childcare Manager to coordinate enrolments, family communications and compliance administration.

You will manage enrolment forms, CCS claims, rostering, front-desk duties and support the NQF framework with educators and leaders.

Qualifications

• Previous administration, reception or customer-service experience; childcare industry experience highly desirable.
• Solid working knowledge of Australian childcare administrative systems including CCS administration is preferred.
• High attention to detail, strong data-entry skills and ability to maintain accurate confidential records.

Responsibilities

• Manage enrolment enquiries, tours, enrolment forms and update child records.
• Support families with CCS claims, fee statements and payment follow-ups.
• Update contact, medical, emergency and dietary information; store securely.
• Coordinate front-desk reception, greeting families and handling inquiries.
• Assist with rostering, staff records and basic expense tracking.
• Support compliance administration for NQF, NQS and ACECQA processes.
• Collaborate with educators and leadership to ensure smooth daily operations.
• Coordinate events and family engagement activities.

Skills

Attention to detail

Data entry

Multitasking

Customer service

Communication (English)

Confidential records handling

Interpersonal skills

Problem solving

Education

Diploma or ECT in Early Childhood Education and Care

Tools

Microsoft Office

Childcare management software

Job description

Green Garden Childcare Centre delivers welcoming, inclusive early childhood environments that nurture children to become discoverers, learners and thinkers. Our mission is to provide premium education and care within safe, nurturing learning spaces which respond to the unique needs of every child and their family. We operate 3 well-resourced, newly-renovated centres across Colebee, Castle Hill and Penrith, supporting children, educators and families with high-quality resources and infrastructure.

We are seeking a detail-oriented, customer-focused Childcare Manager to support smooth daily centre operations, family communications, compliance administration and office workflows across our service.

Key Responsibilities

Family & Enrolment Administration

• Manage new enrolment enquiries, conduct centre tours, process enrolment forms, update child records and maintain accurate digital enrolment databases.
• Support families with enrolment paperwork, CCS (Child Care Subsidy) claiming, fee statements, invoices, payment follow-ups and respond to family enquiries via phone, email and in-person.
• Update child contact, medical, emergency and dietary information; ensure all family documentation is complete and stored securely.
• Distribute centre communications, newsletters, notices and updates to families.

Operational & Office Administration

• Complete general administrative tasks including filing, data entry, document preparation, printing and digital record-keeping for the centre.
• Assist with rostering support, staff record maintenance, processing incoming invoices and basic expense tracking.
• Manage front-desk reception: greeting families, visitors and contractors, answering phone calls, managing incoming-outgoing mail.
• Co-ordinate stationery, office and consumable stock levels; place orders and track deliveries for centre supplies.

Compliance & Quality Administration

• Support the centre’s National Quality Framework (NQF), National Quality Standards (NQS) and QIP (Quality Improvement Plan) administration.
• Help collate, file and organise compliance documentation required for ACECQA, assessment-and-rating processes and regulatory obligations.
• Maintain administrative records for Working with Children Checks, First Aid, emergency contact and staff qualification expiry tracking; flag upcoming renewals to the service.
• Preparing documentation for internal reviews and regulatory visits.
• Work collaboratively with educators and the leadership team to ensure smooth day-to-day centre running.
• Monitor children’s daily reports, forms and notices as required by educators.
• Assist with event coordination for centre open days, family events and community engagement activities.

Required Qualifications, Knowledge & Skills

• Previous administration, reception or customer-service experience; childcare industry experience highly desirable.
• Solid working knowledge of Australian childcare administrative systems including CCS administration is preferred.
• High attention to detail, strong data-entry skills and ability to maintain accurate confidential records.
• Good understanding of confidentiality and privacy obligations working with children and family information.
• Familiarity with Microsoft Office suite (Word, Excel, Outlook); experience using childcare management software an advantage.
• Clear verbal and written English communication skills for interacting with families, staff and external stakeholders.
• Ability to multi-task, prioritise competing tasks and meet deadlines within a fast-paced early-learning environment.
• Customer-focused, approachable manner; ability to manage difficult conversations calmly and professionally.
• Hold a valid Working with Children Check.
• Diploma or ECT in Early Childhood Education and Care
• Sound understanding of NQF, NQS and EYLF framework

What We Offer

• Beautiful, well-resourced working environments.
• Supportive team-oriented centre culture with low staff turnover.
• Access to ongoing professional development and training opportunities.
• Mentorship from experienced centre leadership.
• Competitive remuneration aligned with early childhood industry award, based on skills and experience.
• Discounted childcare fees for staff children.