Chief Technology Information Officer

Jacob Thomas Executive; Melbourne; On-site; AUD 300,000 - 460,000; Full time

Job summary

City of Melbourne seeks a Chief Technology and Information Officer to lead technology, digital, cyber security and information management across the organisation. This executive role shapes the technology strategy to support the City’s priorities and service delivery for a growing, dynamic community.

You will provide strategic leadership to the CEO and Council, oversee major technology investments and set governance standards while driving enterprise transformation and digital innovation.

Qualifications

• Proven ability to operate as a senior organisational leader.
• Experience developing enterprise-wide technology strategies that enable objectives.
• Proven ability to influence executive leaders, governing bodies and stakeholders on complex tech matters.
• Demonstrated success leading large-scale digital transformation and tech modernisation.
• Experience managing cyber security and information governance frameworks.

Responsibilities

• Lead enterprise technology, digital and information strategies aligning with organisational priorities.
• Provide strategic advice to CEO, Executive Leadership Team, Council and Committees on digital strategy and cyber risk.
• Lead data analytics, information governance and governance standards for evidence-based decisions.
• Identify emerging technologies to improve service delivery and efficiency.
• Oversee technology procurement, vendor management and investment prioritisation.
• Drive simplification and consolidation of systems and the technology estate.
• Ensure secure, scalable technology platforms and cyber security capabilities.

Skills

Strategic leadership

Enterprise technology

Digital transformation

Cyber security

Stakeholder engagement

Vendor management

Contract negotiation

People management

Education

Tertiary qualifications

Senior leadership

Enterprise strategy

Governance frameworks

AI awareness

Job description

Jacob Thomas Executive is proud to be partnering with the City of Melbourne who are seeking a Chief Technology and Information Officer to lead technology, digital, cyber security and information management across the organisation. This is a senior enterprise leadership role for an executive who wants their technology strategy to directly shape the future of one of Australia’s most significant cities. The CTIO plays a critical role in enabling the City of Melbourne's strategic priorities through technology, data and digital innovation, ensuring services remain contemporary, secure, efficient and responsive to the needs of a growing and dynamic city.

Reporting to the General Manager Business Excellence, the CTIO provides strategic leadership and trusted advice to the Chief Executive Officer, Executive Leadership Team and Council on technology, digital innovation, cyber security, data and information management — with accountability for a significant operating and capital technology investment program.

The Role

The CTIO leads the development and delivery of contemporary technology strategies, digital transformation initiatives and enterprise technology services that strengthen organisational capability, improve customer and employee experiences, and enable evidence‑based decision‑making.

The role leads delivery of the Digital and Technology components of the Team Melbourne Blueprint (organisational strategy) and is responsible for the uplift and maturity of the Enterprise Technology Services function — its operating model, capability, governance and service delivery.

This is an enterprise leadership role as much as a technology one. The CTIO is expected to contribute beyond the technology portfolio, shaping organisation‑wide strategy and decision‑making as a trusted member of the Management Leadership Team.

Key Accountabilities

• Lead the development, implementation and evaluation of enterprise technology, digital and information strategies that support delivery of the Team Melbourne Blueprint and organisational priorities
• Provide authoritative advice to the CEO, Executive Leadership Team, Council and relevant Committees on digital strategy, cyber security risk, technology investment, information governance and emerging technology opportunities
• Lead enterprise data, analytics and information governance capabilities, including platforms, governance frameworks and standards that support evidence‑based decision‑making
• Identify and leverage emerging technologies, digital innovation and automation — including artificial intelligence — to improve service delivery, operational efficiency and community outcomes
• Lead technology product and service category sourcing and vendor management, including procurement, contract negotiation and investment prioritisation
• Drive simplification, modernisation and consolidation of the organisation’s systems and technology estate
• Ensure the delivery of reliable, secure, scalable and contemporary technology platforms, infrastructure and cyber security capabilities that manage technology risk and enable organisational performance
• Lead and inspire a high‑performing Enterprise Technology Services workforce through effective leadership, workforce planning, succession planning and capability development
• Partner with Executive Leadership Team members and organisational leaders to identify, priorise and deliver enterprise‑wide transformation and service improvement initiatives
• Report regularly to the Executive Leadership Team on realisation of outcomes and benefits against the Technology Strategy
• Experience operating successfully within a politically sensitive, complex or highly regulated environment, with the ability to engage effectively with governing bodies and elected representatives.

The Successful Applicant

• Tertiary qualifications in technology, business, management or a related discipline
• Proven ability to operate as a senior organisational leader, balancing functional expertise with enterprise‑wide thinking and delivering outcomes through influence, collaboration and strategic partnership
• Demonstrated experience developing and implementing enterprise‑wide technology, digital and information strategies that enable organisational objectives and deliver measurable business and community outcomes
• Proven ability to provide strategic advice and influence executive leaders, governing bodies and stakeholders on complex technology, digital transformation, cyber security and information management matters
• Demonstrated success leading large‑scale digital transformation, organisational change and technology modernisation within a complex environment
• Significant experience managing technology operations, cyber security, information governance, technology risk and compliance frameworks
• Deep understanding of contemporary and emerging technologies — including artificial intelligence, automation, data analytics, cyber security and digital platforms — and their practical application in achieving organisational outcomes
• Proven record of building, leading and developing high‑performing teams and organisational capability
• Highly developed stakeholder engagement and influencing skills, with the ability to build productive partnerships across government, industry, community and commercial sectors
• Sound commercial acumen, including technology procurement, vendor management, contract negotiation and benefits realisation

About City of Melbourne

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future. This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

What’s on Offer

This is a rare opportunity to lead technology, digital and cyber security strategy at enterprise scale for one of Australia’s most prominent local governments — with direct influence at CEO, Executive Leadership Team and Council level, and a genuine mandate to shape how the City of Melbourne serves its community in the digital age.