Chief of Customer Engagement & Strategy

Novo Nordisk; Council of the City of Sydney; On-site; AUD 150,000 - 200,000; Full time

Job summary

A leading pharmaceutical company in Australia is seeking a Head of Customer Engagement to shape and execute a dynamic strategy for best-in-class customer experiences. The ideal candidate will have over 10 years of experience in the pharmaceutical industry, a strong business acumen, and proven leadership skills. This is a key role that supports teams across Australia and New Zealand, focusing on innovative strategies and team empowerment. Applications close on 14 September.

Qualifications

• 10+ years in the pharmaceutical industry, preferably in sales or marketing.
• Strong skills in project management and stakeholder engagement.
• Self-driven, positive attitude and excellent communication across levels.

Responsibilities

• Lead and execute the Customer Engagement strategy across Australia and New Zealand.
• Use data insights to optimize the commercial strategy.
• Enhance team productivity through technology and automation.
• Implement effective sales force segmentation and management.
• Empower a high-performing team across business insights and CRM.

Skills

Bachelor or Master’s degree in Business, Marketing or Science

10 years of commercial experience in the pharmaceutical industry

Proficient in Microsoft Office Suite

Project management capabilities

Proficiency in Power BI

Experience in stakeholder engagement

People leadership experience

Strong business acumen

Analytical skills

Excellent communication skills

Education

Bachelor or Master’s degree

Tools

Microsoft Office Suite

Power BI

Job description

A leading pharmaceutical company in Australia is seeking a Head of Customer Engagement to shape and execute a dynamic strategy for best-in-class customer experiences. The ideal candidate will have over 10 years of experience in the pharmaceutical industry, a strong business acumen, and proven leadership skills. This is a key role that supports teams across Australia and New Zealand, focusing on innovative strategies and team empowerment. Applications close on 14 September.