Chief Membership Experience & Growth Lead

at; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A professional membership organization in Australia is seeking a Head of Membership Engagement to drive member growth and oversee a robust engagement strategy. The ideal candidate will have strong leadership experience and a demonstrated ability to manage stakeholder relationships and innovative engagement practices. This pivotal role involves influencing PSA’s strategic direction and enhancing member experiences across the pharmacy sector.

Benefits

Professional development opportunities

Inclusive workplace culture

Commitment to health and safety

Qualifications

• Proven senior leadership experience in membership engagement or professional services.
• Strong business management capabilities including budget and financial stewardship.
• Demonstrated success in building influence across diverse stakeholder groups.

Responsibilities

• Lead development of membership engagement strategy aligned with organisational goals.
• Drive member acquisition and retention strategies for growth.
• Oversee planning and delivery of conferences, events, and networking opportunities.

Skills

Leadership

Stakeholder management

Communication

Strategic thinking

Customer experience

Job description

A professional membership organization in Australia is seeking a Head of Membership Engagement to drive member growth and oversee a robust engagement strategy. The ideal candidate will have strong leadership experience and a demonstrated ability to manage stakeholder relationships and innovative engagement practices. This pivotal role involves influencing PSA’s strategic direction and enhancing member experiences across the pharmacy sector.