Channel Optimisation Manager - Victoria

The Warranty Group Australasia Pty Ltd.; City of Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Mentoring programs

Recharge days

Employee share purchase program

Diversity panels

Parental leave (10 weeks)

Development programs

Novated vehicle leasing

Volunteering leave

Job summary

Assurant is seeking a Channel Optimisation Manager to partner with key retail clients across Metro Melbourne and Regional Victoria. You will build client engagement plans, coach store leadership, and identify milestones to grow business and mutual value.

The role requires strong relationship management, a proactive mindset, and the ability to work autonomously while coordinating with cross-functional teams.

Qualifications

• Previous Account or Relationship Management experience is essential.
• A natural ability to build rapport and maintain relationships.
• Able to work in a structured and organised way, but flexible to changing environments.

Responsibilities

• Build and enhance effective sales relationships by developing and implementing an active client engagement plan.
• Identify and outline key sales, training and compliance milestones for your region, and coach store leadership to achieve targets.
• Plan medium to long term, ensure partner accounts are reviewed and growth opportunities identified.
• Support clients across the territory to implement new products and updates.
• Observe in-store messaging and provide training to maximise sales opportunities while staying compliant.
• Coordinate with the compliance team to ensure training is completed on time.
• Keep up to date with industry/local developments and propose new products and strategies.

Skills

Account management

Relationship management

Communication

Public speaking

Time management

Autonomy

Driver's license

Interpersonal skills

Job description

Why work with Assurant?

Assurant redefines the boundaries of protection - safeguarding and servicing connected devices, homes, automobiles, and commercial equipment in partnership with the world’s most successful brands. When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box. With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Benefits

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve

What's the role about?

We are on the search for an energetic and driven Channel Optimisation Manager to join our team and partner with our key retail clients across Metro Melbourne and Regional Victoria.

Responsibilities

• Build and enhance effective sales relationships by developing and implementing an active client engagement plan
• Identify and outline key sales, training and compliance milestones for your region, and guide and coach store leadership and team members as required to implement and achieve targets
• Planning for the medium to long term, ensuring our partner's accounts are regularly reviewed, planned for, and always be thinking ahead as to how you can grow the business and add mutual value
• Support your client across the specified territory to implement new products, changes and updates
• Observe in-store sales pitch and messaging and provide training as needed to maximize sales opportunities, and ensure sales are made in a compliant manner
• Coordinate with the compliance team to ensure all compliance requirements, including training, is completed on time
• Ensure all required in-store messaging and advertising is displayed, communicated effectively, and made available to all consumers
• Keep up to date with industry and local developments, keep business updated and provide recommendations, including monitoring consumer behaviours and buying patterns helping create new products and sales strategies

Requirements

• Previous Account or Relationship Management experience is essential
• A natural ability to build rapport, maintain and build relationships
• Able to work in a structured and organised way, but hold the ability to be flexible and adjust to changing environments and schedules
• A high performer who can effectively engage with a wide range of audiences
• Can manage your time independently to ensure your goals are met
• Confident and engaging when speaking in front of a group
• Enjoy working autonomously, as well as engaging with peers to look for ways to improve and learn
• Must hold a valid drivers license

The successful applicant will be subject to relevant background checks such as reference checks and a police check.

Diversity & Inclusion

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at https://www.assurant.com/. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

Culture

What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding the use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Values

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.