Channel Account Manager I

ResumeXrays LLC; Australia; Remote; AUD 144,000 - 176,000; Full time

Benefits offered by this job

Fully remote work

Annual US trip

Home office reimbursement

12 weeks parental leave

Phone + internet allowance

Home office stipend

Private health insurance

Stock options for all employees

BetterUp coaching access

Job summary

Huntress is seeking a Channel Account Manager to drive revenue via partner engagement, expansion, and retention across our global partner base. This high-visibility, individual-contributor role focuses on renewals, upsell, and cross-sell within a cybersecurity context.

You will own relationships across multiple contacts, collaborate with Sales, Marketing, Support, SEs, and leadership, and use CRM tools to move opportunities forward.

Qualifications

• 2+ years of experience in account management or a similar post-sales role.
• SaaS sales experience, ideally in cybersecurity, is preferred.
• Proficiency with CRM platforms such as Salesforce.

Responsibilities

• Act as trusted advisor to customers, delivering solutions that increase satisfaction and value.
• Own and grow relationships with multiple contacts inside customer organizations.
• Drive renewals and expansion, including upsell and cross-sell opportunities.
• Contribute to team goals around retention and customer satisfaction.
• Collaborate cross-functionally with Sales, Marketing, Support, and leadership to remove blockers.
• Maintain CRM hygiene and clearly document customer activity and next steps.
• Leverage AI tools to prepare for partner meetings and stay organized.

Skills

Partner engagement

Renewals management

Upsell & cross-sell

CRM proficiency

SaaS sales

Relationship building

Tools

Salesforce

Job description

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That's why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Reports to: Manager, Channel Account Management

Location: Remote Australia

Compensation Range: $96,000 AUD base with an on target earnings at $160,000, plus equity

What You’ll Do:

Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform.

As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction.

This is a high-impact, high-visibility sales role that reports to the Manager of Account Management. Its success will be measured by expansion and retention metrics.

Responsibilities:

• Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment
• Own and grow relationships with multiple contacts inside assigned customer organizations
• Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
• Contribute to team goals around retention, expansion, and customer satisfaction
• Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
• Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
• Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment

What You Bring To The Team:

• 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
• Strong experience in SaaS, preferably related to the cybersecurity industry
• Experience with Salesforce or other similar CRM platforms
• Strong bias to action and the ability to get things done efficiently and effectively
• Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams
• Commercial curiosity and sound judgment in balancing customer outcomes with business growth, & confidence building relationships with both customers and partners

What We Offer:

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [e-mail]. Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

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