Change Manager- Digital

AusNet; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

AusNet is seeking an experienced Change Manager to translate strategy into practical, people-centered change. The role focuses on Digital Customer and Field-based initiatives, partnering with leaders and delivery partners to embed new ways of working.

You’ll deliver end-to-end change across multiple initiatives, build capability, and measure adoption. A strong emphasis on communication, stakeholder engagement, and working within digital/IT contexts is required.

Qualifications

• 5+ years delivering change in complex project environments.
• Formal change management training or accreditation (e.g. PROSCI).
• Experience managing multiple initiatives in parallel.
• Strong stakeholder engagement across business and technology teams.
• Clear, practical communication style and ability to simplify complexity.
• Experience working in or alongside digital, technology or IT environment.

Responsibilities

• Partner with business leaders to understand impacts and support teams through change.
• Develop fit-for-purpose change plans aligned to AusNet’s change framework.
• Conduct stakeholder and impact analysis across varied audiences.
• Design and deliver engagement and communication approaches.
• Support learning and capability uplift linked to new ways of working.
• Measure adoption and benefits, and support sustained change.
• Provide practical, people-focused change advice to project and delivery teams.
• Contribute to broader culture and delivery model uplift across Digital & Technology.

Skills

Change management

Stakeholder engagement

Communication

Digital/IT experience

Project management

Education

PROSCI Certification

Job description

Through purpose and people - not just through the infrastructure we operate, but through the way we show up for each other, our customers’ and our communities. The future of energy is in our hands. Let’s shape it together.

We’re evolving how Digital & Technology delivers work and partners with the business, and we’re looking for an experienced Change Manager to support that shift — translating strategy into practical, people‑centred change.

This role has a strong focus on Digital Customer and Field‑based initiatives, working across internal teams, customer‑facing functions and external delivery partners. Reporting to the Digital Change Capability Lead, you’ll deliver end‑to‑end change across multiple initiatives, helping embed consistent, pragmatic change while building capability across the business.

What you’ll be doing in this role:

• Partnering with business leaders to understand impacts and support teams through change.
• Developing fit‑for‑purpose change plans aligned to AusNet’s change framework.
• Conducting stakeholder and impact analysis across varied audiences.
• Designing and delivering engagement and communication approaches.
• Supporting learning and capability uplift linked to new ways of working.
• Measuring adoption and benefits, and supporting sustained change.
• Providing practical, people‑focused change advice to project and delivery teams.
• Contributing to broader culture and delivery model uplift across Digital & Technology.

You don’t need to check every box, however were looking for a good combination of:

• Strong, hands‑on experience delivering change in complex project environments (ideally 5+ years).
• Formal change management training or accreditation (e.g. PROSCI).
• Experience managing multiple initiatives in parallel.
• Confidence working with ambiguity and evolving priorities.
• Strong stakeholder engagement skills across business and technology teams.
• Clear, practical communication style — able to simplify complexity.
• Experience working in or alongside digital, technology or IT environment

The AusNet experience is all about…

• Solving some of the most complex energy challenges of our time: We love unpacking complex challenges in clever ways and looking at things differently.
• When life happens, knowing we’ve got your back: Whether it's life's big moments or the unexpected little ones, we get it - sometimes you just need to be there.
• Being part of a team that cares deeply about each other: We share in the good times. We support in the tough times. And we’re humble through and through.

We’re committed to building an inclusive culture and a diverse workforce. We believe different perspectives are essential to our success, and we encourage all applicants to apply. If you need any adjustments during the recruitment process, we're happy to discuss how we can support you.