Change Manager

Paxus - Technology + Digital Talent; Queensland; On-site; AUD 100,000 - 130,000; Full time

Job summary

A major employment services organization in Brisbane seeks a Change Manager to support a significant platform migration. The role involves analyzing current processes, developing communication materials, and engaging stakeholders to ensure a seamless transition. Ideal candidates have experience in financial services and strong change management skills. This position offers a unique opportunity to influence a major enterprise transformation.

Qualifications

• Experience in superannuation or financial services.
• Strong change management capability with process mapping experience.
• Proven ability to engage and influence stakeholders.

Responsibilities

• Analyse current portal usage and identify future impacts.
• Map business processes and highlight workflow changes.
• Develop user-friendly communication materials.
• Collaborate with various stakeholders across the organization.
• Support migration planning and execution.
• Provide change impact assessments and documentation.

Skills

Change management capability

Written and verbal communication skills

Stakeholder engagement

Job description

Change Manager – Major Platform Migration | Brisbane | Contract

We’re partnering with a large Australian financial services organisation undergoing a significant employer platform transformation. They are seeking an experienced Change Manager to support a major migration program.

This is a business change role — focused on processes, impacts, communication, and stakeholder engagement, rather than technical delivery.

About the Program

The organisation is replacing its current portal with a new online platform, scheduled to go live in early 2026. Before migration can occur, several new features must be built to ensure a smooth transition and maintain continuity of service. Once migration is complete, the legacy platform will be decommissioned.

This is a large-scale change initiative requiring thoughtful planning, strong communication, and a deep understanding of how employers interact with digital systems.

Key Responsibilities

In this role, you will:

• Analyse how employers currently use the existing online portal and identify future‑state impacts.
• Map end‑to‑end business processes and highlight changes to workflows for both employers and internal teams.
• Develop clear, user‑friendly communication materials, including FAQs, guides, training content, and presentations.
• Collaborate with stakeholders across operations, product, communications, and member services.
• Support planning and execution of the migration.
• Provide change impact assessments, readiness updates, and documentation to support successful transition.
• Help ensure the new platform delivers a seamless experience and minimal disruption to business operations.

About You

You’ll thrive in this role if you have:

• Experience in superannuation or financial services (ideally with employer or contributions processes).
• Strong change management capability, with experience in process mapping and impact analysis.
• Excellent written and verbal communication skills, including developing training and support materials.
• Proven ability to engage and influence stakeholders across large and complex environments.
• Comfort working in ambiguous, iterative, and evolving project environments, especially large uplift or migration programs.

Why Apply?

This is a rare opportunity to join a major enterprise transformation that directly improves the digital experience of thousands of employers. You’ll play a central role in shaping communications, readiness, and change delivery for one of the organisation’s most critical programs.

To be considered for the role click the ‘apply’ button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email [e-mail] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.