Change Manager

McMillan Shakespeare; City of Brisbane; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Novated leasing benefits

12 weeks paid parental leave

Learning and development opportunities

Sonder wellbeing platform

Income Protection Insurance

Exempt Employee Share Plan

Job summary

McMillan Shakespeare is seeking a Change Manager to lead end-to-end change across a large enterprise transformation. You will develop strategies, manage stakeholder engagement, and drive user adoption while coordinating with executives and delivery teams.

The role focuses on minimising disruption, embedding sustainable ways of working and realising benefits across internal and external stakeholders. Hybrid work from Melbourne or Brisbane is available.

Qualifications

• Proven experience managing complex interdependencies across multiple initiatives.
• Plan and coordinate stakeholders to support program delivery.
• Lead business engagement and manage business readiness activities.
• Experience leading change management in large-scale transformations.
• Experience managing change impacts across internal and external stakeholders.
• Excellent communication and project management skills.
• Professional Change Management certification such as Prosci, ADKAR, CMI or equivalent, and relevant tertiary qualification preferred.

Responsibilities

• Lead end-to-end change management across a large enterprise transformation program.
• Assess change impacts across processes, roles and operating models with a holistic view of interdependencies.
• Develop and implement a comprehensive change management strategy aligned to transformation objectives.
• Develop stakeholder analysis, communication and learning plans to support the change strategy.
• Own delivery of the communications plan with scheduled messages and feedback loops.
• Translate complex transformation initiatives into clear, audience-specific messaging to drive adoption.
• Deliver Change Impact Assessments, business readiness and user adoption initiatives.
• Drive organisational readiness, benefits realisation and adoption of new systems and processes.
• Collaborate with internal colleagues on planning and implementation activities.
• Partner with executives and delivery teams to build alignment and manage impacts.
• Facilitate engagement activities to keep stakeholders informed and supported.

Skills

Change management

Stakeholder engagement

Communication

Project management

Cross-functional leadership

Transformation programs

Certification (Prosci/ADKAR/CMI)

Education

Tertiary qualification in Change Management or related discipline

Job description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Full time limited tenure role until 30th June 2027. The role can be done from Melbourne or Brisbane.

Here’show you will make a difference in this role…

Reporting to the Thrive Transformation Manager, as the Change Manager you will play a key role in a high-performing program delivering impactful change in a phased approach.

You will be accountable for the development and execution of a large transformational change strategy that delivers on program outcomes; in so doing you will contribute to creating an approach that focuses on leading the people side of change across internal and external stakeholders, ensuring alignment, minimising disruption, and embedding sustainable ways of working. You will navigate various complex interdependencies across the business, enabling coordinated delivery and maximising the overall impact and benefits of the transformation.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

• Lead end-to-end change management across a large enterprise transformation program.
• Strong capability to assess change impacts across processes, roles, and operating models, with a holistic view of interdependencies across business units and initiatives.
• Develop and implement a comprehensive change management strategy aligned to the transformation objectives.
• Develop stakeholder analysis (internal and external), communication and learning plans that support the execution of the change strategy.
• Own delivery of the communications plan, ensuring messages are released on schedule, feedback loops are in place, and content is adapted as program milestones and risks evolve.
• Ability to translate complex transformation initiatives into clear, compelling, and audience-specific messaging that drives understanding and adoption.
• Deliver Change Impact Assessments, business readiness, and user adoption initiatives.
• Drive organisational readiness, benefits realisation, and successful adoption of new systems, processes, and ways of working.
• Work closely with internal colleagues on planning and implementation activities.
• Partner with executives, senior business leaders, project managers, and delivery teams to build alignment and manage organisational impacts.
• Facilitate engagement activities to ensure stakeholders are informed, prepared, and supportive of the change.

To be considered for this role you will have:

• Proven experience managing complex interdependencies across multiple initiatives or programs.
• Actively plan and co-ordinate stakeholders in the execution of change activities that support program delivery
• Lead business engagement and actively manage / coordinate business readiness activities
• Proven experience leading change management in large-scale transformation programs across complex, cross-functional initiatives
• Experience managing change impacts across both internal and external stakeholder groups.
• Exceptional communication and project management skills
• Professional Change Management certification such as Prosci, ADKAR, Change Management Institute (CMI) or equivalent, and relevant tertiary qualification in Change Management, Business, Organisational Development or a related discipline preferred.

What we can offer you:

• Novated leasing benefits and discounts
• 12 weeks paid parental leave and access to our Parents Portal
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

We embrace hybrid working and welcome conversations about flexibility.

We value the skills and attributes veterans can bring to our organisation.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at ***************@mmsg.com.au

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