Change Manager

Heritage Bank Limited; Adelaide, Brisbane, Toowoomba Regional; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexibility & hybrid working

Training and study support

Wellbeing program

Volunteer opportunities

Employee recognition program

Job summary

Heritage Bank Limited is seeking a hands-on Change & Communication lead to guide people through technology-enabled changes across platform enhancements and releases. You will shape engagement, learning and communication activities, ensuring readiness and adoption while partnering with platform and delivery teams in a regulated banking environment.

You will build strong relationships with senior leaders and stakeholders, translate complex changes into practical actions, and drive continuous

Qualifications

• Five+ years of experience in change management, including impact, stakeholder, readiness and adoption assessments.
• Ability to translate complex technical changes into clear business implications and practical communication strategies.
• Proven ability to build trusted relationships with senior leaders, platform teams, delivery teams and business stakeholders.

Responsibilities

• Shape and lead change activities for platform enhancements, releases and technology initiatives, helping people understand what’s changing and prepare for it.
• Develop communication, engagement and learning activities that meet the needs of impacted people, processes, and ways of working.
• Assess impacts and readiness, address change risks, and use feedback to identify where more support is needed.
• Collaborate with platform leaders, delivery teams and business stakeholders to highlight impacts, dependencies and readiness concerns early.
• Coordinate across releases to align changes with business priorities and minimize disruption to operations.
• Share knowledge and coach stakeholders, using Jira and Confluence to support collaboration and visibility.

Skills

Change management leadership

Stakeholder engagement

Communication planning

Learning & development

Tools

Jira

Confluence

Job description

About the role – 12-month Fixed Term Contract

Join our Change & Communication team and help people across the bank get ready for changes to the technology they use every day. Working with our Customer Platforms and Enterprise Platforms teams, you’ll shape and lead change activities across platform enhancements, releases and other technology initiatives. You’ll work out what’s changing, who’s affected and what they need - from clear communication to practical learning and support.

Key responsibilities include:

• Shape and lead change activities for platform enhancements, releases and technology initiatives, helping people understand what’s changing and prepare for it.
• Make technology changes clear and relevant. Work out the impacts on people, processes and ways of working, then develop communication, engagement and learning activities that meet those needs.
• Help the business get ready. Assess impacts and readiness, address change risks, and use feedback after implementation to understand where more support is needed.
• Bring the business and people perspective into planning. Work with platform leaders, delivery teams and business stakeholders to highlight impacts, dependencies and readiness concerns early.
• Connect the dots across releases. Identify overlapping changes and competing demands on the business and tailor your approach to the impact and risk involved.
• Help improve how we deliver change. Share knowledge, coach stakeholders and develop reusable approaches, using Jira and Confluence to support collaboration and visibility.

About you:

You’re a hands‑on change professional who enjoys working with technology teams and making complex changes understandable for the people affected. You build strong relationships, ask useful questions and turn what you learn into practical change activities. You know when a change needs more support—and when a simpler approach will do.

The successful candidate will demonstrate the following:

• You have demonstrated experience leading the people side of technology-enabled change, particularly ongoing platform enhancements, releases and continuous improvement in complex environments.
• At least five years’ experience in change management, including impact, stakeholder, readiness and adoption assessments.
• You can make complex technical changes easy to understand, translating them into clear business implications and practical communication, engagement and learning approaches.
• You build trusted relationships with senior leaders, platform teams, delivery teams and business stakeholders. You can facilitate conversations, provide practical advice and coaching, and share knowledge to build change capability and improve how we work.
• You have experience partnering with platform, product or delivery teams and integrating change activities into iterative delivery and governance processes. Experience with Jira and Confluence, and within financial services or other regulated environments, will be advantageous.

Location:

This role can be based in Adelaide, Brisbane or Toowoomba.

We are pleased to be able to consider applications from employees within Australia for this role. We also encourage you to put thought into how the work may be undertaken given your location and what support you may require.

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Our diversity makes us stronger

People First Bank acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past and present. We are committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued, respected and able to thrive. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and lived experiences. We welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.

Let's Talk Flexibility

At People First Bank, we know life looks different for everyone. We trust our people to deliver and support them to build rewarding careers alongside the things that matter to them. We welcome a conversation about what flexibility means to you and how we can make it work for you, your team, and the role. We encourage you to raise this during the recruitment process.