Change Lead

Australia and New Zealand Banking Group Limited; City of Melbourne; On-site; AUD 125,000 - 150,000; Full time

Job summary

A leading financial services organization seeks a Change Lead in Melbourne to oversee the rollout of Digital Verification initiatives. This permanent role demands strong expertise in Institutional customer onboarding and automation, and requires effective stakeholder engagement. The successful candidate will manage various project activities and facilitate change management processes to ensure smooth delivery aligned with business objectives. A growth mindset is encouraged, with various benefits available to employees.

Benefits

Flexible working arrangements

Access to health and wellbeing services

Discounts on selected ANZ products and services

Qualifications

• Strong domain knowledge on Institutional customer onboarding, services, products.
• High level of expertise in automation and digital project & programme life cycles.
• Experience of interacting at senior levels in Financial Services.

Responsibilities

• Lead change management activities for Digital Verification rollout.
• Facilitate project delivery and maintain stakeholder relationships.
• Manage project plans, risks, and dependencies effectively.

Skills

Institutional customer onboarding

Automation and digital project management

Risk management framework understanding

Problem-solving skills

Job description

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Division: Institutional

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Change Lead in our Institutional division, you will be responsible for the rollout of the Global Digital Verification (eKYC) capability & Authorised Signatories Master program working as the key interface between the project, the Chief Operating Officers/their delegates, and stakeholders of the relevant functions in ensuring the change is delivered in a smooth and successful manner.

As a Change Lead, you will:

• Lead the change management activities, in particular for the rollout of the Digital Verification (eKYC), Authorised Signatories Master program
• Plan and execute the change activities including change impact analysis, Operating model and process design, documentation, training, communication and post implementation support
• Work closely with stakeholders i.e. Institutional KYC Onboarding teams, Channel registration & Products & Services to deliver the initiatives within budget and timelines
• Facilitate and contribute on the other project activities including requirements sign-off, UAT and Non-Financial Risk Assessments
• Facilitate and support the rollout and post implementation support on the other initiatives of the Digital Backbone agenda and change mandate
• Drive the awareness and understanding of the agenda, and adoption of the changes implemented with a concrete matrix
• Align the AU, GCC and projects to optimise delivery and change scope and schedule to meet strategic objectives and business needs

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full time (40 hours/week)

What will your day look like?

As a Change Lead, you are accountable for:

• Actively managing plans, risks, issues, dependencies and maintaining visibility of progress
• Strategic project planning (including development of a critical path and activity sequencing to meet business milestones), ensuring ongoing alignment of the Project Plan with that of the External Partners
• Project delivery management (backlog management, prioritisation, coordination of delivery, identification and management of dependencies across workstreams)
• Facilitating the efficient prioritisation, co-ordination and delivery of project activities within the required time frames, to agreed quality and scope and in accordance with ANZ policy
• Maintaining effective relationships with stakeholders across ANZ and External Partners, anticipating and responding to evolving stakeholder needs
• Resourcing management to ensure adequate capacity to deliver and to optimise capability across work streams
• Project health metrics management (establishing & facilitating ceremonies, sprint reporting, velocity charts, proactively managing risks)

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong domain knowledge on Institutional customer onboarding, services, products and channels of ANZ
• Ability to appreciate difficult problems and work autonomously on tasks with a moderate complexity, works collaboratively as part of a team and clearly represent consolidated findings.
• Experience and high level of expertise in all aspects of automation and digital project & programme life cycles
• Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments
• Experience of working in Implementation/Change Manager experience in Financial Services
• Understanding of Risk management framework in financial services, and its application in both project management and operations perspective

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 107284 .

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